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Reviewed 10 June 2015

We stayed in a gold caravan (only 2 years old) for one week from 16 May. The caravan itself was comfortable enough but on the second morning we woke to find that the combi boiler was no longer working due to a water leak. This obviously meant no hot water or central heating. We reported the problem immediately and reception arranged for the gas engineer to come out later that day. Unfortunately, it took 2 days for him to come out and he then needed a part so promised to fix the boiler the next day. We didn't see the gas engineer again! As a temporary measure, the maintenance staff added water to the system so that we could use the boiler and they did this each time we reported that the boiler had stopped working. However, it still meant that we had 5 mornings without heating or hot water during a particularly cold week in May. We were becoming increasingly annoyed about the problem as the week went on, particularly as we were having to make so many visits to reception regarding the boiler. At the end of our week, the receptionist said she would ask the manager to contact us regarding the problems we'd had. After a week we'd heard nothing so emailed the manager via the main whitecrossbay@park-resorts.com email address. As yet we haven't had a reply.

Date of stay: May 2015
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Janice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkResortsParks, General Manager at White Cross Bay Holiday Park, responded to this reviewResponded 19 June 2015

I would firstly like to apologise for the lack of response you received back from that email, we take the welfare and safety of our customers very seriously and to hear you had no heating for 5 days in a row is very distressing, all we can do is apologise for the boiler but I would really like to speak to you over the phone regarding this matter, if you could ring me direct to the park on 015394 43937, again our deepest apologies and I hope we can resolve this.

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Reviewed 10 June 2015

Had a great time as a family over the Easter holidays. Great Location for getting about. Food in restaurants was good. Not a lot of entertainment when we were there but the kids loved the play area and pool. Changing area could be bigger and floors could be moped very wet when trying to get kids dressed again. Would stay again though

Date of stay: May 2015
Trip type: Travelled with family
1  Thank Carly92001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkResortsParks, General Manager at White Cross Bay Holiday Park, responded to this reviewResponded 19 June 2015

Hi Carley, Thank-you for your amazing review about White Cross Bay, I am pleased to hear you had a great time. I have passed on your comments to the Sports and Leisure Manager in regards to the changing room floors, we look forward to welcoming you and your family back, please call us on 015394 43937 to book again.

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Reviewed 9 June 2015

We paid for a new caravan and it was well worth paying the extra for. The site is well kept in general with a lovely marina. The bin covers spoil the outlook and could be designed to hide the bins better, and the spaces between the caravans needed to be worked on to really have the site looking as smart as possible. The gardens around the club house and the childrens play areas were well kept, and once the rain stopped and the sun shone the outside seating was a bonus. The pool was clean and well maintained and never full to capacity when we were there. I felt it was a shame that out of school time there was no night time entertainment. The staff were all pleasant. The food was basic. The real bonus was the location and ease of getting around the area. All in all we had a very pleasant stay.

Date of stay: June 2015
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank MagBlossom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkResortsParks, General Manager at White Cross Bay Holiday Park, responded to this reviewResponded 19 June 2015

Thank-you for taking the time out to review your recent stay here at White Cross Bay, I was pleased to hear that the site was up to your expectations and I agree that the marina is lovely and we will look into your comments about the bins as this is something that has not been brought to our attention before. If you require any further assitants or would like to stay with us again please call us on 015394 43937

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Reviewed 7 June 2015

Just back from a 6 day stay here, everything was fine, nice Park, handy for the Lake, peaceful and relaxing. Only problem was lack of WI-FI availability, off more than on, and I need daily on line contact. Also refuse bins overflowing all week, this needs sorting. BUT will defo stay here again.

Date of stay: June 2015
Trip type: Travelled with family
1  Thank Churchills37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkResortsParks, General Manager at White Cross Bay Holiday Park, responded to this reviewResponded 19 June 2015

Thank-you for your review about White Cross Bay, it sounds like you had a relaxing time, I understand the Wi-Fi can be a little intermittent at times I will make sure too pass on your feedback to our providers. In regards to the bins being over flowing I will pass on your comments to the site manager for him to review, once again thank-you and we hope too see you again soon, please feel free to phone us on 015394 43937 to book again.

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Reviewed 6 June 2015

Had a lovely stay, the lodge was well maintained and in a nice location, the only downside was the bed was very uncomfortable and the cooker was missing it's heat settings which meant cooking was a little difficult to judge how high the oven was! Other than that we enjoyed our stay and would recommend.

Date of stay: June 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkResortsParks, General Manager at White Cross Bay Holiday Park, responded to this reviewResponded 19 June 2015

Hi Louise thank you for your great review about white cross bay we were pleased to hear you had a lovely stay with us, however was disappointed to hear your mattress was uncomfortable and the cooker heat settings were missing if you could call our holiday sales manager Sara on 015394 43937 with some more information so she can look in to further. Once again thank you for your review.

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