Following email correspondence with Alena, I was offered a room for 2 nights for the May bank holiday. In her email, she asked that I confirm the booking which I did the following evening. In her response, she stated that the the room was no longer available because it was only held for 24 hours.
It's a shame Alena failed to mention their 24 hour policy in her initial email, otherwise I would have responded sooner. Before giving the room away I would have expected her to have made contact with me considering it was just over 24 hours. I work in the travel industry and have never experienced such poor customer service before arriving. Good places don't do this to potential customers and I definitely will not be recommending this place to my family, friends or colleagues.
- Official Description (provided by the hotel):
- A haven of peace and tranquility in Windermere, 2 beautiful garden suites just moments from the centre of the village and railway station. A perfect base to explore the Lakes. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your Annesdale House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Annesdale House Windermere, Lake District