on arrival, we were checked in by the manager in a really pleasant reception and walked through a recently refurbished restaurant to our room. On leaving the restaurant and entering the corridor to the bedrooms on the ground floor, we were shocked by how cold it was. It was preparation for the shocking state of room 21. Not only was it freezing cold in there because the heating wasn't even on, but there was peeling wall paper and black mould and damp patches on the walls and under the window. Even the window frames had mould and dirt on them as did the curtains. We did ask for the heating to be switched on and went out for a walk. On return, we found a portable electric heater had been left in the room. Unfortunately, it had the output of an asthmatic mouse! The bathroom was equally a shocker - cracked bath panel, toilet flush buttons that come out of the cistern, a constantly dripping tap, toilet roll holder coming off the wall and rust running down the tiles from the hand rail. What is particularly disappointing is that the damp and mould issues were brought to the manager's attention in August last year and nothing has been done about it. Many other guests complained about the cold. There is no excuse for it. On the day of departure, we were told to have our luggage in reception by 7 a.m, so had to get up early. There was no hot water for a shower and still none at 8.30 just before departure. Appalling.
On the positive side, the restaurant staff and the quality of food served were all excellent.
This was our first and last visit to the Windermere and it really doesn't sell the UK as a viable holiday destination.
- Official Description (provided by the hotel):
- Windermere has been called the ‘Gateway to the Lakes.’ With mountains, moors, lakes and tarns it is a wonderful place to relax and enjoy the splendour of the English countryside, right in the heart of the Lake District. The Windermere Hotel occupies an excellent location at the head of the village of Windermere itself. Built from traditional Lakeland slate, our hotel is listed by English Heritage, and is one of the oldest hotels in Windermere having opened back in 1847 to coincide with the construction of the local railway. The hotel’s location is ideal for exploring the local villages of Bowness and Windermere, as well as the beautiful Lake District scenery. ... more less
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- Also Known As:
- The Hotel Windermere
- Windermere The Hotel
- Windermere Hotel Windermere
- The Windermere Hotel Lake District