Me and my friends stayed there for 2 nights. During this stay we've met 3 members of staff. A male member of staff greeted us upon arrival. He was very friendly and offered us an early breakfast the next day as we have planned some activities that required an early start. The other two members of staff were female, one older than the other. The older lady was very friendly and helpful, although she couldn't put our snacks in her fridge she offered to put our ice packs in her freezer what helped to keep our snacks cool and fresh. For the younger lady some simple things seemed like too much trouble. For example when we asked for our ice packs back, she made us wait whilst carrying on with her tasks (the other lady gave it to us straight away, it took just seconds as they were in the preparation room on the same floor). When we asked if we could check out, the younger lady said that it is not the best time as they are still serving breakfast to other guests. Again we had some activities booked and really needed to leave then. The male member of staff checked us out with no problem whatsoever so we didn't really understand why to the other lady everything seemed so difficult.
I would like to also mention that the 1 hour breakfast slot could've been widened. We found it to be too late for us to have breakfast at 8:30 due to pre-planned activities but having read other reviews it seems that for some guests 9:30 was still too early so maybe 7:30-10:00 would've been more suitable for most although I understand that it may be difficult due to the size of the business.
Overall we had a nice time whilst saying there but thought that the consistency in customer service could be improved. Hope this will not be taken personally but as a tip towards the improvement.
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- Also Known As:
- Beaumont House Hotel Windermere
- Beaumont House Windermere, Lake District