We visited the upstairs restaurant in the Queens pub on Sunday 16th February 2014. We were staying in Windermere for the week and decided to just have a pub type meal, we were not after anything fancy and this seemed a reasonable choice. From the minute we walked in, I felt we had made a mistake - the restaurant was untidy and the waitress didn't seem to know what she was doing - however, we had sat down by this point and thought we may as well order something to eat. My partner ordered garlic mushrooms to start (can't really go wrong with those) and I ordered a special of shish kebabs. When our starters arrived I was horrified to find that mine was completely raw mince in the middle, I cut all 3 open and they were all the same. My partner said we should send them back and called a passing waiter over saying "you will really have to do better than that, these are raw inside". This was met with an apology and he took them away. A couple of minutes later we heard a loud voice saying "oh yeah, I will do better than that next time alright!!!" We turned around to see who had said this and it was the Chef! My partner and I both picked up our coats and went to leave, this felt so rude and condescending, I could not believe that customers are treated so shabbily. As we went to leave, I actually said to the Chef "I think your comments are very rude and there is no way you should speak like that in front of your customers" to which he responded that he wasn't talking to us and that the kebabs were not raw, the mince had been minced that very morning and they were meant to be that way. I disagreed with this. I would never set foot inside this pub again and I don't advise you to either. They need to sort out their staff pronto.
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