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“Average hotel, nice setting”

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Low Wood Bay Resort & Spa
Ranked #12 of 20 Hotels in Windermere
Certificate of Excellence
GreenLeadersGold level
Reviewed 2 November 2011

The public rooms have been updated, but not our bedroom, which was a bit 'tired'. The disable access bathroom facilities were quite good though. The staff in the dining room and bar were polite and helpful and the food was good. Room service breakfast was cold on Sunday but better the next day. Situation right on Lake Windermere is good, within walking distance of Ambleside and Windermere.

  • Stayed: October 2011, travelled as a couple
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Thank cch64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleCroukamp, Operations Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 6 November 2011

Dear Guest, thank you for your recent review, I am pleased you enjoyed the setting of the hotel as well as the food and the service that you received in our Windermere Restaurant and lounge bar, I will ensure the comments you made are passed on to our team. Regarding the décor throughout the hotel we are currently undergoing a long term refurbishment program of the hotel bedrooms and have achieved over 20% of all of our 111 bedrooms in the previous 12 months and hope to continue this throughout the next 12 months. Once again thank you for your feedback and we look forward to seeing you again in the future. Kind Regards, Michelle Croukamp, Operations Manager

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1,523 - 1,529 of 1,869 reviews

Reviewed 31 October 2011

Overall we enjoyed this hotel very much. We had two connecting rooms for a family of 5. Not cheap but the service is good (porter and restaurants very good) and the lounge and restaurants are great. The decor is lovely. The only areas for improvement would be the apparent lack of local knowledge at the front desk. When I asked for ideas for outings they were not able to provide much help. The pool facilities are nice for kids but given they are part of a public club not really four star standing (particularly in terms of changing and shower facilities).

  • Stayed: October 2011, travelled with family
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Thank shawnandjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleCroukamp, Operations Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 6 November 2011

Dear Guest, thank you for your recent review especially regarding the service you received from our team. It was gratifying to read that you enjoyed the lounge, restaurant and the décor of the hotel. I am however sorry that on this occasion our front desk team were unable to help you with the local information you requested, we very much support local attractions and concentrate significantly on putting together information that will help our guests enjoy their stay and the local area, I will ensure that the issue you raised will not occur again and I thank you for bringing it to our attention.

Once again thank you for sharing your comments with all trip advisor users. We look forward to welcoming you back to the hotel again in the future. Kind Regards, Michelle Croukamp, Operations Manager

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Reviewed 29 October 2011

The sixth time we have stayed here. It's great for families. The refurb that was carried out a couple of years ago has made a lot of difference to the place. Nice location too

  • Stayed: October 2011, travelled with family
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1  Thank Durdy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleCroukamp, Operations Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 6 November 2011

Dear Guest, thank you for a rewarding review, I am pleased you enjoyed another break at the hotel You may be interested to know that all Trip-advisor reviews are conveyed to the team and our directors. We look forward to seeing you again in the future. Kind Regards, Michelle Croukamp, Operations Manager

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Reviewed 18 October 2011

Just got back from low wood, after staying for our anniversary for the weekend, absolutly great the staff was very welcoming, the hotel ws spotless, We even had a anniversary balloon in our room with a card which was very nice, on our second night we was going to go out for a romantic meal but ended up staying in the hotel restaurant as the food was excellent. if you decide to go when you go in the leisure facilities go out side to the hot tub, you can see the lake breath taking, thankyou to low wood for making our anniversay special xx

  • Stayed: October 2011, travelled as a couple
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Thank Gail P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NevilJeffery, General Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 27 October 2011

Dear GailP Thanks so much for the fantastic review - I am delighted to read that you thoroughly enjoyed your anniversary break, in particular the welcome anniversary balloon and card. I am pleased you enjoyed the food and service within our Windermere Restaurant, as you say no need to venture out. I do hope to have the pleasure of welcoming you back to The Low Wood Hotel in the near future. Best regards Nevil Jeffery

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Reviewed 15 October 2011

My husband and I went to this hotel using a 2 night voucher deal, so we expected a basic room and I was right, it overlooked the back of the kitchens. The noise from all the outdoor equipment, air cons etc. made it impossible to open the window and the room needed it.
Never mind, we bit the bullet and tried to sleep. In the dead of the night the noise was even louder and the room too hot. My husband slept on and off, the bed was really comfortable but I found it impossible to sleep.
In the morning I asked reception if we could be moved. The staff couldn’t have been more helpful, without hesitation they asked us to pack our bags and a porter would collect them. They gave us new door keys and I went for a much needed nap before going out for the day.
The room was great, they upgraded us to a suite and all I could hear was birdsong. A very comfortable super king size bed and a huge bathroom.
The breakfasts both days were of normal hotel quality but more than adequate for our needs.
I’m not going to criticize small details about the hotel because we received value for money (more than)
All the employees, reception, waiting and bar staff were very polite and helpful.
Leisure spa facilities were good and I especially liked the outdoor hot tub, with the typical Lake District rain and wind on my face.

I’m going to recommend a couple of restaurants we ate at on our stay in another review.

Room Tip: Ask for a quiet room at the back of hotel
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  • Stayed: October 2011, travelled as a couple
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Thank Jeanie1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NevilJeffery, General Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 27 October 2011

Dear Jeanie195 Thank you for your review. Sorry your first nights accommodation was not as peaceful as it should have been, however it pleases me once brought to our attention the team reacted speedily. Pleased the second room was better and you found our breakfast offering adequate to your needs. Again thank you for writing this review and I hope we will have the pleasure of welcoming you back soon

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Reviewed 14 October 2011

I read other reviews with a mixture of feelings. We had been invited for a family wedding, so we knew it was going to be busy, but we needn't have worried, it was fantastic. Every single member of staff was excellent. Even 2 days after the wedding, they were still asking us if we had enjoyed it. Even when my sisters car windscreen had a nasty run in with a large stone, the staff at the hotel were on hand to offer mugs of tea to the little man who came to fix it. It was the small things that made it so special - the fresh milk delivered within 3 minutes for a cup of tea in my room; the lavender "pillow mist" that you could spray on for a good nights sleep. Talking of which, the beds are HUGE. I needed a map to get to the other side! It was just an excellent experience. We had a "split level suite" which had a living area downstairs and a bed upstairs. The leisure club was great as well - a really nice pool and a hot tub outside - which was well used despite the miserable weather.

The only thing that I could say is that our room was right next to where the laundry comes in - at 6am. But the bed was so comfy and we were so tired I fell asleep again immediately.

The food was outstanding as well. We had breakfast and an evening meal (as well as the wedding reception) and they were all excellent quality and piping hot.

I can't recommend this place highly enough, although the pricing structure was a little odd. I paid less for a huge suite than my sister did for a standard room!

Room Tip: Lake view rooms are noisier (they face the road as well). Suites are good value for money, but avoid...
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  • Stayed: October 2011, travelled with family
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1  Thank Nessie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NevilJeffery, General Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 27 October 2011

Dear Nessie99 thank you so much for the fantastic review - I am delighted to read that you thoroughly enjoyed you’re your stay and indeed the wedding celebrations. Sorry to read about your sisters car windscreen, hope this was fixed quickly. Thank you for noting the little extras we offer in our feature rooms, I as you enjoy the pillow mist, it helps relax you and aids a good nights sleep I think. Our pricing structure is based on early booking rewarded with 50% off, you must have been organised and booked very early. Kind regards Nevil Jeffery

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Reviewed 13 October 2011

We stayed at the Low Wood Hotel for a two night break with our 6 year old son. On arrival we were greeted warmly by reception staff and given directions to our room (304). This was a split level room so to accomadate our 6 year old son. When walking to our room we had to walk past the housekeeping office and bedding store also the corridors were quite shabby and in need of some updating. The room was very spacious and clean if not slightly dated and sparse. It was at this point we could hear a constant drone which we discovered to be comming from the large extractor fans outside our windows. As my wife is a very light sleeper we asked reception for another room. The receptionist and porter were both very nice and we were shown a couple of rooms at the back of the hotel which were spacious enough to accomadate our son's camp bed.
The hotel/reception/lounge/bar area is beautiful and is very relaxed especially if you have children. The food was top class even when ordering room service the standard was still high with no extra charges.
The breakfast was a pleasurable expierience with great views across the lake, a great choice for all.
We used the leisure facilities which were acceptable but as it is a club to the public it is not of a spa standard. The hot tub is fantastic!
All the staff at the Low Wood are very friendly and helpful and nothing is a problem.
Overall we would definitly stay at this hotel but would ask for a room at the rear and for us this hotel could easily become 5 star if they paid a little more attention to the finer details such as new lamps and a lick of paint here and there.
To explain the title wait until you have to iron a shirt..........

Room Tip: Ask for a room at the rear of the hotel
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  • Stayed: October 2011, travelled with family
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Thank SteveandLynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NevilJeffery, General Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 27 October 2011

Dear Guest thank you so much for writing a review after your two night family break. I am pleased to read in the main you enjoyed your stay and I am pleased you brought to our attention your needs to move from room 304. Sorry if you thought our leisure club was to be a spa prior to arrival, we certainly do not advertise this as such. I am pleased you found all the staff friendly and nothing was to much trouble. I sincerely hope we will have the pleasure of welcoming you all back in the near future. Kind Regards Nevil Jeffery

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Additional Information about Low Wood Bay Resort & Spa

Address: Low Wood Ambleside Road, Windermere LA23 1LP, England
Region: United Kingdom > England > Cumbria > Lake District > Windermere
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Windermere
#3 Green Hotel in Windermere
#4 Family Hotel in Windermere
#4 Business Hotel in Windermere
#7 Luxury Hotel in Windermere
#10 Romantic Hotel in Windermere
Price Range: £151 - £329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Low Wood Bay Resort & Spa 4*
Number of rooms: 111
Official Description (provided by the hotel):
In a most spectacular location on the shores of Windermere, Low Wood Bay Resort & Spa offers luxurious 4-star accommodation and a range of resort leisure facilities to suit all ages and abilities. Blue Smoke is a contemporary dining experience that offers British produce cooked on our South American wood-fired grill, or dine in the more traditional Windermere Restaurant. Langdale Lounge and Bar also gives the opportunity to eat throughout the day with views over the lake. Relax in The Spa and pamper yourself with a range of treatments designed to restore and energise. Swimming pool, sauna, steam room, and an outdoor hot tub with unrivalled views over the lake. The fitness suite boasts state of the equipment, a dance studio, squash court and personalised trainers. For the adventurous, the Watersports Centre offers instruction in water-skiing, canoeing, paddle-boarding and much more. Low Wood Bay is in the process of upgrading and will be reopening in 3 phases, as detailed below: 1st phase: Hotel re-opens 12 April. Guests can enjoy the complete refurbishment of all the previous hotel bedrooms, ‘The Windermere’ restaurant, 'Langdale Lounge' and Health Club facilities opens in May. New improved road entrance. 2nd phase: Opens July. The Spa, a new restaurant ‘Blue Smoke,’ additional outdoor leisure facilities and a new atrium space. Final phase: Opens October. All new block of ‘Club House’ rooms and suites. ... more   less 
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Also Known As:
Low Wood Bay Hotel Windermere
Low Wood Windermere
Hotel Low Wood
Low Wood Hotel Windermere
Low Wood Bay Resort & Spa Windermere, Lake District

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