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Low Wood Bay Resort & Spa
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Reviews (1,926)
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Reviewed 13 July 2012 via mobile

Me and my fiancé stayed here for 2 nights for his 30th birthday. The hotel is perfectly situated and getting around was easy by either car or bus (the bus stop is right in front of the hotel). The room was very clean and spacious with amazing views of lake windermere, breathtaking!!! We ate in the restaurant the first evening and the service and food was perfect. Breakfast was nice and plenty of choice. Staff we polite and friendly- the young man on reception was particularly helpful and provided us with info and bus times etc. unfortunatley we didnt use the pool or spa facilities but we were staying in this part of the hotel and the pool area was lovely and clean and staff always available on the desk. Highly recommended we had a fab time and we would definatly stay here again!

  • Stayed: July 2012
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Thank Firstreview2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleCroukamp, Operations Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 25 July 2012

Dear Guest, thank you so much for your rewarding review – I was pleased to read that you enjoyed your stay and in particular the room as well as breakfast and dinner in the Windermere Restaurant, I will ensure your comments regarding our team are passed on to them. I hope that your Fiancé had an enjoyable 30th Birthday. Once again thank you for your review. We hope to welcome you back to the hotel in the near future for another enjoyable break. Michelle Croukamp, Operations Manager

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Reviewed 11 July 2012

excellent service, food and location staff were very friendly and helpful. the hotel is clean and well presented with a great atmosphere. and the spa/health club while being a bit small is packed with features. we will be returning

  • Stayed: July 2012, travelled with family
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Thank NeilH1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleCroukamp, Operations Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 26 July 2012

Dear Guest, thank you so much for the fantastic review - I was delighted to read that you thoroughly enjoyed your stay. You may be interested to know that all Trip-advisor reviews are conveyed to the team and our directors. I do hope to have the pleasure of welcoming you back to Low Wood Bay in the near future. Kind Regards, Michelle Croukamp, Operations Manager

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Reviewed 10 July 2012

Attended a wedding this weekend, booked into the hotel as it made sense. Good rate and the room was clean and tidy with all mod cons, what was good was the ample tea coffee and milk facilities.

The wedding dinner was surprisingly good, first class soup, nice chicken main and outstanding sticky toffee put to finish.

Now the poor bit! The evening function room had a very small bar, the soft drinks were large bottled , most of which were flat and spoilt and drink when used as a mixer, my elder sisters all expert drinkers felt the spirits were watered down, I checked myself and yes the alcohol content was not an acceptable standard to such a degree I feel a trading standards referral is due. A glass of wine is extortionately expensive at over £6. greedy greedy greedy as the family was not paying enough for the trouble.

Finally myself and many of those staying at the hotel but part of the wedding party were refused service at the hotel bar! As far as I am concerned I may be part of the wedding party, but I have also paid for the facility of using the hotels full priveledges. 48 hrs later my request for contact from the hotels general manager has resulted in no call to explain this nonsense. Before the management rebutt this by blaming some bar person, not correct this was a managers decision, apparently hotel policy as wedding parties can be noisy, we as a police officer all I saw was polite family members enjoying them selves. I wait in anticipation from a call that I feel will not come.

Stayed: July 2012, travelled with family
1  Thank andymc1136r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleCroukamp, Operation Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 31 July 2012

Dear Wedding guest, I would first of all like to take this opportunity to thank you for the wonderful comments regarding the room you stayed in and for your comments regarding the wedding reception meal, we are very proud of the food and service we provide in the hotel.

I was however confused to read that you and other members of the party felt that the spirits were watered down, this is in fact an illegal practice that we would certainly not engage in, and with such an accusation I would willing invite trading standards and authorities regulated under the Licensing Act to visit the hotel, whereby they will confirm this is not the case.

Our bar prices are considered by most guests as reasonable with a regular 125ml glass of wine priced from £3.00 and a large 250ml glass of wine priced from £5.75. I would also like to comment that we do not refuse to serve wedding guest in the main hotel bar however we prefer the wedding guest to gather in the areas that have been requested by the Bride and Groom as they would obviously wish for there party to remain together to enjoy the celebrations which of an evening are always held in the function suite not in the main hotel, during the day we will happily serve guests in the main hotel bar.

Regarding your request for contact form the General Manager, neither myself or Nevil Jeffery, General Manager are aware that you have requested to be contacted regarding this, the first time we have been made aware of your concerns are via this review on trip advisor, we would however welcome the opportunity of discussing your review with you in detail, please feel free to contact us as we do not have your personal details as we can not obtain from Trip Advisor your full name. Kind regards Michelle Croukamp, Operations Manager

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Reviewed 10 July 2012

arrived on friday 29th june, large carpark to rear of hotel. reception was excelent very friendly and helpful. room was on first floor looking onto the lake, loved the view and the room. restaurant was large with very friendly staff. leisure faclities were great, small sauna and steam room with indoor and outdoor hot tubs. staff could not do enough for us and had a great weekend will be back.

Room Tip: rooms on first floor over looking the lake have a busy road just outside, but was not a problem at night, as traffic very light
  • Stayed: June 2012, travelled as a couple
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Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleCroukamp, Operations Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 25 July 2012

Dear Guest, thank you for your excellent review and congratulations once again on your recent wedding anniversary. You may be interested to know that all Trip-advisor reviews are conveyed to the team and our directors. Thank you for sharing your comments with all trip advisor users. We look forward to seeing you again in the future. Kind Regards, Michelle Croukamp, Operations Manager

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Reviewed 9 July 2012

My husband and I stayed in this hotel with our two children (aged 4 and 7) and it was a lovely hotel with a spectacular view over the lake. Our room which was on the first floor directly above the reception and office was very large with plenty of room for us to move about with the children's beds in their own area with their own tv. The children's packs left on the bed was a nice touch.

The only down side of our stay was the late night noise from the night staff in the office below our room, we could hear loud conversation on the telephone with the receivers dropped down, and doors opening and shutting the whole night. If we had stayed away from this it would have been a perfect stay.

The spa and pool area were great for us and the kids.

  • Stayed: May 2012
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Thank VickiS314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleCroukamp, Operations Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 25 July 2012

Dear Guest, thank you for your recent review. You may be interested to know that all Trip-advisor reviews are conveyed to the team and our directors. Thank you for sharing your comments with all trip advisor users. We look forward to seeing you again in the future. Kind Regards, Michelle Croukamp, Operations Manager

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