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“Eccentric landlady , 2star at best bring blankets to keep warm”

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Oakdene Apartment Suites
Ranked #96 of 109 Windermere B&B and Inns
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Eccentric landlady , 2star at best bring blankets to keep warm”
Reviewed 14 May 2013

Stayed there whilst we did the Fred Whitton ride . Location was good property clean but extremely dated it was freezing throughout our stay there heating only being turned on during last night and day of departure . It was warmer in our car with the heater on. Beds never made and landlady approached us asking if it was cold but didnt want to come into the apartment to disturb us to turn it up. The boiler was behind a locked door ! Two of us had to sleep in fleeces .Wifi didn't work Although told free. Informed electricity could go off. Sky box without any sky channels . For a base for 3 guys who only slept there the property met our needs. I wouldn't want to stay there again ,things like central heating are basics . We had a lecture for about 30 minutes by the landlady on what we couldn't do, don't leave plug sockets down , fan in bathroom on she had refurbished dining room table and made us aware if it was marked . The Venue served its purpose but is dated and basics are heating etc. This isn't four star . This seriously needs a mystery shopper visit and an appropriate grading of property. Only plus is off street parking but told we were to move it early as the husband had to go out early . We would have stayed elsewhere but Windermere full due to bike ride Two star at best .

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank avondale55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
topdropper, Owner at Oakdene Apartment Suites, responded to this review, 16 November 2013
This is a response to the two identical reviews written word for word by the same person and published on the same day by that same person,I feel this was done on purpose to bring down our grading on TripAdvisor.
These guests, booked one of our apartments for 3 nights on line through a Booking company, and were supposed to arrive on the Friday, we waited all day and stayed up until midnight waiting for them, but they did not arrive,we received no phone call although they would have been supplied a contact number by the Booking Company. We are not a hotel and don't have a 24 hour reception, a hotel or guest house would have put them down as no show and immediately re-let it, as this gentleman said himself accommodation was in short supply that weekend, we didn't do that but held it for them in case they turned up the next day, which they did in late morning with 3 vehicles (one of them a massive van), we accommodated these vehicles but had to tell them how to park them as they were parking them any old way and we needed parking for other guests, we offer one parking space per apartment but if guests arrive with more we will always do our best to accommodate them. They had arrived while I was busy trying to service the other apartments,none the less I checked them in and tried to show them around and how everything worked,but they were in a great hurry and didn't want to know,I asked if they wanted heating on but they said no, I put it on anyway the weather although it was sunny and warm that day,( it was May after all) tended to change as it did on the Sunday, all our radiators are fitted with thermostats, and they would not give me time to tell them this and as the previous guests had turned them down, they would have needed to turn them up again. I really thought they would know this.They didn't turn them up as I discovered after they left. We could not possibly allow them access to the boiler this would have been against health and safety laws. There is also a gas coal effect fire in the lounge which throws out an enormous amount of heat. We offer self catering apartments, the clue is in the name,guests have to look after them selves, including making their own beds, which is why they pay only £20 per person, for which they get a great deal of facilities. We offer Sky free-view, we do not advertise Sky programs. We do however offer free use of a Leisure Center and heated indoor swimming pool,guests get a lounge with comfy 3 piece suite a dining area a full kitchen including dishwasher, where they can cook during their stay and avoid paying high prices in restaurants. We leave dishwasher tablets and any cleaning materials they may need, we leave toiletries and tea and coffee making facilities, but there is just so much we can offer for just £20 per person.
I don't know what he is talking about when he say's I said electricity could go off,we are connected to the national grid, I think he must have been dreaming.I did ask that they did not turn off the carbon monoxide alarm for their own safety and asked them to turn off the fan in the bathroom when they went to bed as if not we would listen to it humming all night, as it is right next to our bedroom.
I am sorry they didn't enjoy their stay here, but we were just next door if they could not turn the heating on why not come and ask us?, any complaint they had we would have been only too happy to rectify, including their access to the WiFi,they needed a key code but would not wait for us to get it for them. We tell all our guests we are always available to help at any time.
I do feel very upset and aggrieved at been called "Eccentric", I do not feel there is any need for insulting personal remarks, in fact I feel this is quite libelous.
Irene.
Owner,Oakdene apartments
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51 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
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English first
Bury
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2012

We had a very comfortable stay as a reunion of university friends. It is a handy location for exploring the lakes, has everything one could ask for in an apartment and the owner was friendly and welcoming.

We made good use of the cooking facilities and were delighted to find there is a dishwasher. Everyone loved the extremely comfortable sofas and the TV was perfect for a film evening. A good nights sleep was had all-round and with 2 bathrooms between 4 it was ideal for getting up and ready for each day. Finally we were able to use the pass to the associated spa facilities which was a good way to relax after a long days climb.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lianna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
topdropper, Owner at Oakdene Apartment Suites, responded to this review, 21 July 2012
Thank you so much for your nice review,we were glad you enjoyed your stay with us and made use of our Free Pass to Parklands Leisure Club and Swimming Pool.We are happy you enjoyed the comfort and value and free parking facilities that all our apartments offer and hope to see you again soon.
kind regards,

Irene Oakdene Apartments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2012

Excellent location, ground floor apartment good access from car parking area on front of apartment. V comfortable beds 97 year old Mum enjoyed it too. Very helpful, chatty owner, lovely company.

Room Tip: ground floor apartment, smaller bedrooms, but still comfortable.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jooney41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Oakdene Apartment Suites, responded to this review, 11 July 2012
Thank you so much for your kind review,we are glad that you enjoyed your time with us and that your mother found the ground floor apartment with its easy access to the car useful.
We hope to see you all again soon.
kind regards,

Irene Oakdene Apartments.Windermere
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England
Level Contributor
83 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 12 June 2012

We had a girls' weekend away in the Lakes and decided to stay in an apartment rather than a B&B. We had two bedrooms for the three of us so another person could have stayed and the apartment was fantastic - nice living room, kitchen, bathroom and very friendly owner who showed us around when we arrived early. As others have said, location is great, right in Windermere and close to Boness. Really couldn't fault a single thing. Would definitely go back if visiting the Lakes.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whugirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
topdropper, Owner at Oakdene Apartment Suites, responded to this review, 19 June 2012
Thank you so much for your kind review,we are glad you ignored the "revenge reviews" on this site and gave us the benefit of the doubt and enjoyed your stay with us.We hope to see you again soon.
kind regards,

Tony Baker Oakdene Apartments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 12 June 2012

It seems reviews are split on this place and largely around the management and communication abilities (Note: this does not relate to an English as a Second Language issue). It would seem from some people who have previously reviewed when things go right, there is no issue, but when things go awry, problems arise. Having read some of the reviews where people expressed frustration about management we thought as 2 professionals and communicators we could be clear and there would be no issues (Apartment with 2 double bedrooms). Sadly this was not the case and the financial struggle and misdemeanors of previous guests voiced repeatedly by the owner was both sad but frustrating. The apartments themselves are well located and the one we had (had actually requested but then had difficulties obtaining) comfortable in an early 80s way. At 8 degrees, the heating going on at 5pm was way too late and too low we spent 1 GBP per hr on a meter heater to keep warm (yes we heard ad nauseum how a previous guest had complained of the heat - it probably wasn't 8 and raining at the time). Finding some appliances such as freezer turned off and being requested to turn off TV etc at the wall when we went out was all part of the over half an hour instructions. While pretty clean, I would also comment that is it always disconcerting to find black hairs in a bathroom when you are a blonde and I also deleted/amended some of the overly draconian wording of the 'contract' prior to signing, especially relating to ability to add additional charges to my credit card without consultation. As someone previously mentioned (and probably like me attempted to be measured in the face of how we experienced interaction), it's about how a place addresses guests and especially a 'misunderstanding' of initial booking requirements. So experience is split. Ours in the not OK camp. Perhaps it depends on the day.

Room Tip: Be clear, very clear. Even when we were both on telephone and by email, we were shown to a lesser ap...
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank Alexandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Oakdene Apartment Suites, responded to this review, 26 June 2012
Well,that's certainly told me a thing or two,I no longer live in fear of "Revenge Reviews" on trip adviser,we have enough good ones to compensate and people with any common sense can distinguish the iffy ones from the genuine.Unfortunately these sites have become the domain of every cyber bully and crank on the planet.A hair in the shower?we are so very,very,very sorry,but sometimes the odd hair might sneak through,this is not the 7 star Burj-Al Arab in Dubai,it is however superb value self catering unit in the center of Windermere ,it is privately owned and we do our best for everyone at the cheapest price possible other than free,there is nowhere in this village that offers this standard of accommodation,with the free use of a leisure club and swimming pool,free secure off street parking and free Wi-Fi,we are cheaper than the YHA for goodness sake! for a 4 person fully equipped apartment you paid £95.00 a head,come on give me a break.I notice you have made 21 reviews on this site since the 12th of June,enough said.Reading between the lines it appears you wont be staying with us again,I for one am very relieved to hear that.
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Travellers are raving about these Windermere hotels

London, United Kingdom
Level Contributor
129 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 1 June 2012

A pleasant apartment right in the heart of Windermere. Bedrooms, kitchen and living room are all comfortable and well equipped. Owners are friendly and helpful and having free use of local spa facilities is a nice touch. A great base from which to explore The Lakes.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamiddlebrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
topdropper, Owner at Oakdene Apartment Suites, responded to this review, 11 June 2012
Thank you for your kind review,we are glad you enjoyed your time with us and were able to make use of our free pass to the Leisure Centre and Swimming Pool complex at Parklands Club and hope to see you again soon.
kindest regards,
Tony Baker Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
Reviewed 31 May 2012

This is a great place in central Windermere, newly furnished and very reasonably priced. We stayed in the first floor apartment - and would happily return!

Stayed May 2012, travelled with friends
Helpful?
Thank VisitorMay2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
topdropper, Owner at Oakdene Apartment Suites, responded to this review, 19 June 2012
Thank you so much for your review,we happy you enjoyed your time with us and hope to welcome you back soon.

Irene Oakdene apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Oakdene Apartment Suites

Property: Oakdene Apartment Suites
Address: 98 Oak Street | Cumbria.The Lake District., Windermere LA23 1EN, England (Formerly Oakdene Apart-Hotel)
Region: United Kingdom > England > Cumbria > Lake District > Windermere
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #96 of 109 B&Bs / Inns in Windermere
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Oakdene Apartment Suites 3*
Number of rooms: 3
Official Description (provided by the hotel):
Three modern apartment suites within 200 yards of Windermere village in a quiet side street,each has its own lounge and kitchen,Sky free-view channels,DVD etc,two have two bathrooms,all have a full size bath,this is let on a self catering basis daily or weekly.We offer Free off street parking for one car per apartment,Free Wi-Fi,Free use of Parklands Leisure Club and Swimming Pool at the Burnside Hotel Bowness.Each apartment has one double and one twin bedroom and sleeps (4)four.On request,we can accommodate five (5)persons in apartment No1 in one double bedroom and one triple bedroom(see photos),please advise if more than four persons will be coming at the time of booking as a small additional charge is payable and only this apartment,No1,will sleep five.If you don't all want to be squashed into a "family" room in a B&B this is ideal and if you need plenty of space this is for you.Ladies and Wedding parties please note; we have our own on-site Hair Salon,"Salon TK". ... more   less 
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Also Known As:
Oakdene Apart Hotel Windermere
Oakdene Apartment Suites Windermere, Lake District

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