I paid the top price on an offer, which gave a superior suite with jacuzzi for £239. Not cheap at half price. The bedroom was an attic type room with a normal bath jacuzzi - certainly NOT the lovely big white one as shown in the picture I saw, and to make matters worse, the jacuzzi didn't even work :( After a complaint to reception the "engineer" sent to me was the Maitre De from the restaurant, and he couldn't fix it. The shower (over said bath) was weak - not at all the power shower I was expecting for this kind of money spent - and the hot tap practically dribbled until fully cranked up! The 5 course meal was tasty.,..but don't starve your self for it! The main course (I had to spend an EXTRA £7.50 for the fillet steak) is the only course that is anywhere near filling. The room was cleaned after night number 1, but biscuits etc not replenished in the room...basically, I felt that the hotel is excellent at marketing itself, but not at delivering the value of goods. Great at taking a lot of money for good service (the hard working restaurant staff were top notch), but I received an average room and food. I had room service on evening number 2, and had a nice club sandwich (chips were another £2.50 on top of the £11), and didn't get any sauces etc offered, and when a lady knocked on the door to check the order, she mentioned that she had been trying to ring my room from reception but the phone obviously wasn't working! Not great if they needed to contact me in an emergency! I wasn't offered any refund for my dodgy jacuzzi - my whole reason for agreeing to choose this particular hotel over others. Considering this was a treat - and one I can't afford to do very often - sadly, it left me rather disappointed :(
- Official Description (provided by the hotel):
- You will find Hillthwaite House Hotel is the most ideal accommodation for all types of breaks including short breaks or for use as a base for your walking holiday in the Lake District National Park. Impeccable service and comfort, lovely food sourced from local produce, friendly, attentive staff and the many guests that return to us time after time speak for itself. For Lake District Hotels please look no further than Hillthwaite House Hotel. ... more less
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- Also Known As:
- Hillthwaite Hotel Windermere, Lake District
- Hillthwaite House Hotel