Except for the supercilious, rude, dismissive attitude of the manageress?owner, the other staff were polite. We have attempted to voice our complaint directly but so far have been ignored - clearly no interest from the owners regarding customer satisfaction. The room was very outdated, signs of wear and tear that was not acceptable for the cost of the room charged. Part of the room had a modern wallpaer and sofa but it clashed with and exaggerated how out- dated the rest of the suite and bathroom was. Flies in the room were a particular problem. The room was in an annexe, accesed from outside the main hotel. You were not made to feel welcome or like a hotel resident. Therefore we did not access the facilities. The pool was very small. The view that was adverised required a pair of binoculars to be able to appreciate! Prices for evening meals were expensive - we chose not to eat there after experiencing the rudeness of the staff member who thoroughly spoilt our wedding anniversary. I would not return or recomend but Mrs Sodeau doesn't need returning guests - there should be enough new visitors to keep this hotel in business for another few years. I wonder if her name is pronounced SOD - U ?
- Official Description (provided by the hotel):
- You will find Hillthwaite House Hotel is the most ideal accommodation for all types of breaks including short breaks or for use as a base for your walking holiday in the Lake District National Park. Impeccable service and comfort, lovely food sourced from local produce, friendly, attentive staff and the many guests that return to us time after time speak for itself. For Lake District Hotels please look no further than Hillthwaite House Hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Ebookers, Expedia, Odigeo, TripOnline SA, Agoda, Traveltool, S.L.U., Priceline, Evoline ltd and HotelQuickly so you can book your Hillthwaite Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hillthwaite Hotel Windermere, Lake District
- Hillthwaite House Hotel