We stayed in this hotel in early December as we thought we would have a short break before the christmas period, we were sorry we bothered, we should have stayed at home. We arrived at the hotel only to be told the room we booked was not available, however, it would be available after the occupants left the following day. Given that we were only stayng 3 nights and the check out time being 10.00 am we would be able to change rooms at lunchtime the following day, changing rooms would not have been an option as we intended to go shopping early morning and did not want to hang around until the original room was cleaned ect. We were offered no discount for the first evening and we were asked to pay the balance on arriving at the hotel. The floor in our room was so uneven it made me feel sea sick, the window in the bathroom was hanging out and would not close properly and it was so cold I wore a towelling dressing gown to bed. There was no food available other than the breakfast that was served at 9 to 9.30 am. The hot water tap i the bathroom only provided cold water. The sea view could only be seen if you strained your neck to look out the rather high window. During our stay we met 2 other couples who said they would never return to this hotel, one of these couples had water coming through the ceiling in their room. When we complained about the cold room we were given an electric heater. We had no clean towels given throughout our stay, this place is a nightmare come true. Something needs to be done about this hotel, I feel this hotel has a few good rooms, however, when they have quite a few bookings they place people in rooms that shoud be condemned. No entertainment, a freezing cold bar, no food available, and the breakfast was reasonable if it had not have been that the fried eggs were swimmiing in fat.. Please Please believe me you do not want to book this hotel, The good reviews are either untrue or the writers of the reviews have had one of the good rooms. Our experience of this hotel has really made us more careful in booking hotels we have not seen. Having had time to think about our exoerience we should have went to another hotel, however, as we paid a deposit when we booked and the balance prior to seeing te room, we definately made a mistake. I have never felt so strong about anywhere we have stayed and my previous reviews show that we are quite fair in writing our review, but I would urge you to not book this hotel or if you do book it do'nt pay anything until check-out. I could write a lot more but really do not want to dwell on this experience for to long as it brings back horrible memories of our stay at this hotel.. I really hope this review helps as I would not want anyone to have a short break ruined by people who do not care for others and are only interested in what money they can make at the expense of others. I would also add that it is only the hotel that has a problem not Blackpool.
- Official Description (provided by the hotel):
- Gainsborough Hotel is exclusively situated on Blackpool Central Promenade (on the sea front) just minutes away from the Blackpool and pleasure beach. We are a family run hotel aiming to bring you, our guest, all the comforts and luxuries and you would expect whilst on your well-earned holiday ... more less
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