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“BEWARE BOOK IF YOU ARE FEELING LUCKY”
Review of Caledonia House

Caledonia House
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Caledonia House
Ranked #513 of 856 Blackpool B&B and Inns
Cannock, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“BEWARE BOOK IF YOU ARE FEELING LUCKY”
Reviewed 27 July 2014

We booked this hotel with deposit taken with Terry (owner) over the phone early in the morning and explained it was a special treat for our daughters birthday. I then reveived a phone call at 8.25pm that same night to say that she had not had chance to go on the computer to make the room unavailable and that someone else had booked online after us so she will honour their booking even though she admitted when we booked and deposit taken the room was still available. So beware and avoid!

Stayed July 2014
Helpful?
5 Thank lynseylou79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terri M, Owner at Caledonia House, responded to this review, 22 August 2014
Unfortunately these things occasionally happen. When I spoke to you on the phone I did explain that I was out of the Hotel at the time and could only take A Provisional booking until I had checked on line. You seemed quite happy with this at the time. NO DEPOSIT WAS TAKEN.

As soon as I was aware that the room had been booked on-line, I tried to contact you a few times that day, but was unable to get through to you until later that evening. AGAIN NO DEPOSIT WAS TAKEN TO SECURE BOOKING.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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23 reviews from our community

Traveller rating
    12
    6
    1
    3
    1
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17
1
Solo
0
1
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Durham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 June 2014

We checked in at 1:30pm after deciding to spend the night in Blackpool. The staff seemed welcoming and friendly, showed us the room so we paid and left our belongings in the room and went for a walk along the promenade. We returned at 9:10pm to settle in for the night but the sheets on the bedding felt damp when you got into bed, (not aired properly) the mattress was lumpy and very uncomfortable, also my wife and i noticed what appeared to be vomit on the bedding valance so we asked for another room. The staff denied that it was vomit and told us it was paint but would not smell it when i told them to. They finally offered us another room after telling us there was nothing wrong with the first room but upon entering the other room we refused to take it after smelling the musky odour inside the room.
No other replacement room was offered and no refund was given. £62 for 2 adults, 1 child B&B wasted with no apology.
We ended up having to come home because we could not find anywhere local with vacancies at 9:50pm.
Seeking advice

Room Tip: Be sure to check your room carefully before paying! It might have good reviews but we got a bad room...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Cora477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terri M, Owner at Caledonia House, responded to this review, 22 August 2014
I think you may have made a mistake.

We advertise ourselves as a Family Guest House, you can see this from the many reviews posted via our own website. The experience you have described WOULD NOT and DID NOT happen at Caledonia House, it must have been somewhere else.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Caledonia House

Property: Caledonia House
Address: 83 Hornby Road, Blackpool FY1 4QP, England
Region: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge
Hotel Style:
Ranked #513 of 856 B&Bs / Inns in Blackpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Caledonia House 3*
Number of rooms: 11
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