(1) I booked through Blackpool Promotions for a large group of friends. We have always used this hotel but this year we were very badly let down. When I booked I specified that I needed 2 single rooms on a low level for 2 of the elderly people on our trip. When arriving the 2 old ladies were given the top floor and the 3rd floor. One which whom was terrified to go in the lift and the other coped but was nervous. This totally spoiled their stay from the minute they arrived. (2). The meals were ok on the Friday night but the rest of the weekend was unedible. The meat was chuck, the veg was cold and lack of gravy. The dinner at night was meant to be 5 p.m.But the doors were never opened at that time. Resulting in a lot of hungry people standing about looking through doorway like beggars. (3). While booking this break it stated about cheap drink and bar downstairs which they were none of. The men in the group were not at all satisfied. We are down to earth people and we don,t expect the ritz for the price we paid but we were not at all happy with the hotels service this year. We will NOT use this hotel again or suggest to any other person, as it has run its course.
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