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“cancelled booking”
Review of Touchwood Hotel

Touchwood Hotel
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Touchwood Hotel
Ranked #718 of 861 Blackpool B&B and Inns
Reviewed 7 August 2012

how can the touchwood run a buisness by letting ppl down all the time!!!! we were all booked in confirmation by email for my wife,my 6yr old son and i for a fab weekend in blackpool only to be informed via email 15 mins away from blackpool that they had no room for us !!!!! help . panic set in as we arrived in blackpool so we phone them up only to get oh sorry !!!!!! u booked over the internet and we are full up !!! we booked a week in advance and only recieved the email once we were nearly there !!!!! it is the hotels duty to let the booking agent know if they have rooms available or not !!!! very poor service and they didn`t seem to even care that we had nowhere to sleep !!! thanks to the BAMFORD hotel for squeezing us in at short notice we had a great weekend as they did seem to care that we had nowhere to sleep thx soooooooooooo much guys fab stay !!! i wouldn`t recommend ever booking at the touchwood unless you are prepared to maybe sleep in the street !!!!

Room Tip: bamford hotel york street
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Stayed: August 2012, travelled with family
2  Thank rckymev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 14 of 91 reviews

Reviewed 6 August 2012

Booked and paid for our 2 nights in advance and received confirmation of booking. Thinking we had accommodation, about 20 minutes outside of Blackpool, we received an email message stating that Touchwood couldn't accommodate us. Not everyone has access to emails on their mobiles, so we would only have been told our paid for accommodation was no longer available when we arrived at Touchwood!

We arrived in Blackpool, tried to contact Touchwood but the telephone number provided was incorrect. After receiving the correct number from Tourism Information, a very unhelpful man stated that they were overbooked. I explained that it is unacceptable to be advised 20 minutes before our arrival that we now have no accommodation. I said I have a young child with me, no accommodation now and no additional money to lay out for another room. His advice was for me to ring back at 6pm! How was that supposed to help me find alternative accommodation?! Sorry, was his reply! Fortunately Tourism Information managed to find us accommodation at a lovely, clean hotel, Bamford House, which is run by professional people, unlike those at Touchwood! We could have had a ruined weekend, with a disappointed child, but fortunately we were able to pay for another hotel. I have been advised to report this disgraceful, unprofessional behaviour to Trading Standards, which I will be doing. Avoid at all costs!

Stayed: August 2012, travelled with family
2  Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012

I booked Touchwood online 4 weeks in advance of our stay only to find out the day before travelling that my booking had been cancelled by the hotel in order for them to accomodate some of their friends they had forgotten were going to stay. I only found this out as i rang to check details otherwise i wouldn't have known until i turned up at the desk. I had paid in full too and received confirmation of booking from hotel and payment from paypal. So i had less than 24hrs to arrange alternative accomodation for me and my party. No easy task as it was the Open Golf tournament and everywhere was full up!! Not a place to trust, even using online booking and getting confirmation means you have a room to stay in it seems. Very dissapointed to say the least.

Stayed: July 2012, travelled with friends
Thank Steph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2012

we have been staying at the touchwood hotel for the past 2years it is a exellent hotel chris and william have allways made u welcome and we have become good friends we stayed 4 nites was exellet we are going back in september for the lights if u are wanting agreat hotel to stay in blackpoo please stay at the touch wood u will recive a great welcome

Room Tip: the rooms are very good
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  • Stayed: June 2012, travelled with friends
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1  Thank morrismajor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2012 via mobile

Extremely disappointed on arrival into room, window that wouldn't close, dirty bath mat, bin in bathroom full of dirty tissues, stain on bedsheet, long hair in bed, very poor lighting for putting make-up on, shelf fell on floor, toilet roll holder fell off, scalding hot water, dirty carpet looked like it had not been hoovered. Breakfast very greasy.

  • Stayed: June 2012
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1  Thank Jolene69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2012

I had a fantastic time at the touchwood hotel they were very hospitable and freindly would deffently stay there again soon all the best will

  • Stayed: May 2012, travelled with friends
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3  Thank william w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2012

what a brill weekend at touchwood chris an will are amazin they went all out for us breakfast was fab nothing is to much trouble for them they make you feel so welcome the rooms are bob on an they keep the bar open for aslong as you wont i will go back there time an time again had the best weekend ever chris an will are a right scream cant wait to see then again love jules xxxxxxxxxx hope to see you soon

  • Stayed: May 2012, travelled with friends
    • Value
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1  Thank angryju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Touchwood Hotel

Address: 37 St. Chads Road, Blackpool FY1 6BP, England
Region: United Kingdom > England > Lancashire > Blackpool
Amenities:
Hotel Style:
Ranked #718 of 861 B&Bs / Inns in Blackpool
Price Range: £50 (Based on Average Rates for a Standard Room)
Number of rooms: 8

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