how can the touchwood run a buisness by letting ppl down all the time!!!! we were all booked in confirmation by email for my wife,my 6yr old son and i for a fab weekend in blackpool only to be informed via email 15 mins away from blackpool that they had no room for us !!!!! help . panic set in as we arrived in blackpool so we phone them up only to get oh sorry !!!!!! u booked over the internet and we are full up !!! we booked a week in advance and only recieved the email once we were nearly there !!!!! it is the hotels duty to let the booking agent know if they have rooms available or not !!!! very poor service and they didn`t seem to even care that we had nowhere to sleep !!! thanks to the BAMFORD hotel for squeezing us in at short notice we had a great weekend as they did seem to care that we had nowhere to sleep thx soooooooooooo much guys fab stay !!! i wouldn`t recommend ever booking at the touchwood unless you are prepared to maybe sleep in the street !!!!