We booked this hotel mainly due to its location, which credit where credit is due it is located in a convenient place next to Blackpool tower and the main strip.
Unfortunately that is where my praise for this hotel ends.
After realising we would be arriving late due to traffic i rang the hotel just to inform them of my late arrival, I was greeted by a rude response.
When we eventually arrived at the hotel we got to our room which seemed clean enough, but after further inspection the glasses provided in the room (Which were in a plastic covering and deemed as clean) where filthy. I took the glasses to reception to have them swapped and was greeted by the grunting staffmember/owner.
There was no apology for the dirty glasses and he promptly thrust 2 glasses my way without saying a word.
The next morning we ran the shower expecting some sort of warmth, the shower never got any warmer than freezing and left for a very cold wash.
As we were checking out my partner mentioned this to the staffmember/owner. As she did the reply was that " Im in a room on the same circuit as you and my water was warm this morning".
He was then taken upstairs to prove that the shower was cold and consistently lied to my
After running the shower he said that it had got warm and would not let my partner feel the warmth, after she eventually got her hand in the shower it was still freezing cold and no hot water was being supplied to the room.
After this it was mentioned if we could receive any discount for the unfortunate circumstance, The owner scoffed and lied saying we had already been offered £10 off and had the room for £50 instead of £60 as he stated over the phone.
Unfortunately for him when i rang he was on speaker and offered the room for the rate of £50 without any discount. This price is also stated on the "Hotel" website.
After giving us discount was suggested the man became very rude and irritated and a shouting match began.
I wouldn't recommend this hotel to anybody and a better nights sleep would probably be found in Blackpool Tower Dungeon. At least they've got hot water...
- Official Description (provided by the hotel):
- Family owned and run business, within walking distance to all major attractions, night life and Blackpool's top venues including, Winter Gardens, Theatre and the famous Tower ballroom and Funny Girls. ... more less
- Reservation Options:
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