I stayed one night in this Travelodge in August 2013 and as a result will NEVER stay in any Travelodge again. Leaflet stated kingsize dreamer beds, 4 plump pillows, 17 channel TVs - not true last year - but very, very small print at bottom said these facilities were still being rolled out! I hope these things are now supplied because we had lumpy broken beds, smelly carpets, not the cleanest of bathrooms, dirty net curtains impossible parking, charged to park in their car park, half hour queue for a tepid breakfast, staff too busy to help as they were either outside smoking or watching big brother in the lounge! When I attempted to raise these issues with a staff member, who appeared to be "in charge", he turned his back and wished me a pleasant onward journey! There is no telephone number to ring to make a complaint so I emailed once I was home. I tried to complete the online comments form but this timed me out after a few minutes, giving no time at all to detail complaints. I emailed again, asking for someone to contact me - 4 WEEKS later I received a phone call while I was out (male but name mumbled and no contact number left for me to call him back). A message had been left saying they would try again the following day, no call so I emailed again several times over the following weeks - to date (six months later) their customer services department have still not made contact with me. As a result I have booked to stay at Premier Inn this year!
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- Also Known As:
- Travelodge Blackpool South Promenade Hotel Blackpool