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“It was supposed to have been a break yet ended up been a chore.”

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The New Mayfair Hotel, Blackpool
Reviewed 10 April 2014

We felt largely ignored by the staff and in the way. Everything was delayed or cancelled. The dinning room had one staff for sixteen guests. The food was under or over cooked. On Saturday they ran out of food and my mother and I had to go out. You could not even get a wheelchair user in the first bedroom. The bedrooms were so basic it was more like a youth hostel and one bedside cabinet, a small cupboard in the bathroom plus a rusty bin. We switched off four radiators and left a window open. Hard beds and like sleeping in a plastic bag. In the games room barely room to fit the wheelchair in and the ceiling looked as if it would collapse with tiles soiled and loose.

  • Stayed: March 2014, travelled with family
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12  Thank M H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 - 69 of 117 reviews

Reviewed 22 March 2014

I have just returned from a 4 night midweek stay at the New Mayfair Hotel and I really enjoyed my stay. The food was lovely , the staff were wonderful and very attentive. Rooms are excellent and are very clean. I thought the wet room was exceptional. There is also alarms in every room which I thought was very good for peace of mind. I had a fantastic time watching the entertainment and even got to feel Elvis's bum, he looked particularly good considering his age. Lol. I also won £25 on the bingo. I will be returning soon and will be bringing my disabled daughter and her carer. Cant wait.

Stayed: March 2014, travelled solo
2  Thank pattyWalsall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2013 via mobile

It's a great place for people with disabilities very well equipped & lovely spacious rooms. Staff were very helpful & friendly. The entertainment provided was fantastic & all of our party of 10 enjoyed it. I don't want to pull the hotel down but there were 2 things that I feel let it down. Our mattresses were rock hard & it was hard to get to sleep. Second the food was nowhere near as good as last time we visited it was dissapointment to be honest but overall fantastic value for money

  • Stayed: December 2013
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2  Thank April J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

this was our 5th visit in our 5th year and again since safehands took over nearly 3 years now we have never been dissapointed once again our meals were of the highest quality and every day a superb varied menu 4 all dietary needs our thanks go 2 jamie 4 those. But u need staff 2 serve u those meals and wat a job both claire and dannielle did in the dining room they were both superb and in sumwat difficult times they performed admirabley the new assistant wud du well 2 observe them in full and you wont go far wrong. the entertainment on a night was of gud value and was a varid assortment with every night been diffrent was gud 2 c the dance floor full of people having a gud time also a game of bingo and the raffle was also greeted with the same enthusiasum. Also u carnt have a well run bar and night time without staff and the 2 girls karen and elaine both work hard at looking after everbodys needs not only in the bar but the care side afterwards and then going about there other duties thruout the night making sure everybody has a safe night and been on call as and wen needed again they have other staff 2 help but need 2 pitch in more at times wen busy but a "nod" dus help at times. Our thanks also go 2 linda,dee and niel 4 there help and sorting out on the front of house desk and in reception and a big thank you 2 julliette 4 all your work in sorting our holidays out 4 us and gud luck in the future wen little bump arrives also gud luck 2 mike who after excelling in the dineing room will now b duin the same in the sales office. I wud just like 2 saw about our room this time after been on most floors in various rooms 2 which we have never been dissapointed in any of them we found our selves in a down stairs room and how gud are they very roomy superb hoists and wet rooms totally ideal 4 those who need a wider area 4 the bigger wheel chairs that carnt use a lift and the extra care probably needed as well 4 them 2 have a change of life this is the place and rooms 4 them they are brilliant i am sure after a break in here they will go back with a smile on there faces. we wish u all a happy xmas and new year and kath and i look forward 2 our holidays with u all next year i am sure karen the boss is very proud 2 have a team like yourselves looking after our needs thank you from us 2 xxxxxxxxxx

Room Tip: we never have a problem wereever we are put
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  • Stayed: October 2013, travelled as a couple
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4  Thank stephen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

just returned today 14/10/13 after a 4 day stay . the staff were very friendly and the hotel was ok but the floor we were on were very narrow for a wheel chair . they stocked up on tea and coffee every day but no clean towels or cleaning done . we sampled the food which was terrible so decided to eat out the rest of our stay. .

  • Stayed: October 2013, travelled with friends
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2  Thank LadyJanice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

15 of our stroke service users enjoyed a weekend at the Mayfair along with 4 staff members. Everyone had a wonderful time, the rooms were well equipped, meals lovely with plenty of choice for everyone, the in house carers were friendly and very flexible, willing to change a bed time call because people were enjoying the entertainment so much.
Despite the terrible weather a good time was had by everyone and they are looking forward to a return trip for a December break!
Thank you to everyone who ensured we all had such a lovely holiday

  • Stayed: September 2013, travelled with friends
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2  Thank julie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2013

this hotel was advertise as a disabled hotel we found that the corridors was to narrow my wifes expert skills just manage to get around. the lift was just big enough to get in.parking was poor. on the plus side had a electric bed staff was helpful food ok.

  • Stayed: September 2013, travelled as a couple
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3  Thank yupik86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The New Mayfair Hotel, Blackpool

Address: 673-677 New South Promenade, Blackpool FY4 1RN, England (Formerly Safehands at The New Mayfair)
Region: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #30 of 138 Speciality Lodging in Blackpool
Number of rooms: 44
Official Description (provided by the hotel):
The New Mayfair Hotel has been established for over 10 years, becoming one of Blackpool’s leading hotels for people with disabilities. We’re part of the national Care Quality Commission, which means we meet national standards of quality and safety.Stay at Blackpool’s specialist accessible hotel, overlooking the seafront and recent multi million renovated South Promenade. Our freshly decorated ‘Sea View Accommodation’ with panoramic views offers that authentic seaside experience. The New Mayfair is part of the Safehands Group, a leading provider of care services who ensure our service is second to none. The Hotel is within easy reach of all Blackpool’s main attractions so you’re guaranteed to get the most out of your trip. We also offer pick up and return services, home cooked meals and entertainment packages.So if you’re looking for a specialist accessible hotel in Blackpool look no further: The New Mayfair has it all. ... more   less 
Also Known As:
Safehands At The New Mayfair Hotel Blackpool

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