i visited here in January with a friend, and the service was appalling. The food itself is not what i have a problem with, it's the fact it takes them nearly an hour to spoon some ice cream into a bowl and serve it us. I let this slide as i assumed that it was just because they were understaffed that one night.
I returned here yesterday after the cinema with my boyfriend, to be told there would be around a 20 minute wait...which ended up being an hour. The staff did not apologize for the delay, nor did they come back to check everything was as expected. I would have ordered dessert but we were sat there for a good half an hour with empty plates which no-body had removed so did not bother. Also, i had heard the table next to us complain that the dessert was alot smaller than expected and took a long time to come, while looking at the table they still had their main meal finished dished infront of them as they were handed dessert. Shocking!
The restaurant was moderately busy so i understand that it may have been stressful for them, but only having 2/3 people working at night, on a Monday, is just plain silly!
They need more staff and they need to work on the service, the food is lovely but the experience is not.
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