We booked this hotel on the special 4 day sale for 3 nights bed and breakfast in a standard family room. It seemed a good deal at the time for a short summer holiday break away.
We arrived early on the sunday morning about 11.30 and found the hotel very easy to locate using the sat nav. Upon arrival we were quite impressed on how the hotel looked from the outside driving down a long winding driveway to the entrance. We managed to find a parking space very close to the entrance in what was a very large car park.
As we had not bothered requesting an early arrival I wasn't expecting to be allocated our room early but thought I would give it a go as what previous comments on here had said. The receptionist had a look and was apologetic and said unfortunately we could not go into the room quite yet. So I said not to worry as we would go and have a look round Blackpool Zoo (which is next door to the hotel) then come back and check in after 3pm.
After checking in at 4pm we took the lift up to level 1 and made our way to room 364. Upon entering the room our first impressions were how small the room was and then to notice the excessive amount of dust on the tv, kettle, bedside lampshades, blinds and basically pretty much everything else we was quite dissapointed. It looked as though the room hadn't been used for quite some time and the window hadn't been cleaned for some time also. We had our own travel cot with us so we put that up and made the single seater chair into a bed, then we could not move past each other around the room very easily at all! We were tooked away in the corner overlooking the outdoor pool and didn't have a very good view of anything else.
The bathroom was again very small and not the cleanest we was expecting with some tissue left on the floor around the toilet. The soap dispenser didn't work near the sink so we had to use the one in the shower instead. The bath must have been one of the smallest I have seen for a long time. Also it was meant to be a family room so I would of expected 3 large towels at least, but there was only 2 large towels and 2 hand towels.
I had read on here that it was maybe possible to get an uprgraded room so I went down to the reception to enquire about this. I told them it was very small and asked if it was possible for an upgrade. They said unfortunately they were fully booked and no room upgrade was available but if we wanted it the next day it was available. I was then starting to feel a bit happier but then to be told it would be an extra £50 per night to upgrade so I declined this.
The best part of our stay was the outdoor heated swimming pool which was lovely as were the indoor pool and the sauna/jacuzzi.
We were booked in the Italian restaurant for 6pm and looked like we were one of the fisrt families in there. My partner really liked the look of the lasagne only to be told sorry that there was no lasagne available which we were pretty dissapointed with but chose something else. We decide to have a bottle of wine to go with our meal but this was rather pricey I thought but you come to expect that at most hotels. We all enjoyed our meals although a bit on the expensive side and the service was pleasant.
As having a toddler with us we were up fairly early in the morning so we arrived for our breakfast before 8am. There were plenty of tables available and lots of choice of food to choose from. The waitresses were very pleasant and asked if we would like tea or coffee and also brought us a high chair over. As we left breakfast about 8.45 we noticed the massive queue of people waiting to be shown to a table.
After breakfast we decided to venture down to blackpool seafront and thought it wont be too far to walk. We was wrong it was a few miles! It took us about 45mins to walk down so we decide to get a taxi on the way back which was good value at just over £7.
We decided to eat in the bar on the monday evening. My partner fancied the beef and ale pie only to be told sorry we don't have that left so we were very dissapointed as this was the 2nd time in as many nights they did not have what was meant to be on the menu. We ordered the chicken wings as a side and they were very nice although very hot as they brought out the wrong ones to what I ordered.
For our last day we was that dissapointed with the hotels restaurant and bar we decided to venture out for Lunch and it was so much better in taste and value!
On checking out on our last day we were well ready on getting out of our little dusty family room so we vacated the room promptly after our breakfast. The receptionist asked if everything was ok so I told her about our problems with the room and she apologized to us then that was it.
It left us with a very negative opinion of the Village hotel chain as we have previously been quite impressed with them. In my opinion they need to pay as much attention to the rooms/restaurants as they do to the fitness part of the hotel as that all looked brilliant.
- Official Description (provided by the hotel):
- Village Hotel Blackpool is set in 236 acres of Fylde coast countryside, the hotel is the perfect base for a relaxing leisure break with the splendour of the Trough of Bowland and the Lake District only an hours drive. There's all the fun of the Pleasure Beach, piers and Golden Mile just minutes away offering something for everyone. Village Hotel Blackpool has 174 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a relaxing Spa, state-of-the-art Health and Fitness Club, 3 Squash Courts, 3 Tennis Courts, Indoor and Outdoor Swimming Pools, Championship Golf Course, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more less
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- Also Known As:
- Village Herons Reach Hotel Blackpool
- Herons Reach Blackpool
- Herons Reach Hotel Blackpool
- Blackpool De Hotel Vere