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“"The Big One?" - No it's the breakfast queue!”

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Village Hotel Blackpool
Ranked #30 of 70 Hotels in Blackpool
Lancaster, United Kingdom
Level Contributor
113 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“"The Big One?" - No it's the breakfast queue!”
Reviewed 6 September 2011

Having stayed at this hotel on three or four occasions in the past and enjoyed the visits on the whole my wife and I decided to spend a night there to see how the place has changed now that it has become a Village hotel. Some recent reviews have been very mixed and a few of the more negative comments seemed rather unfair in the light of our previous experiences.
We arrived at about 12.30 to make the most of the day and went to reception
to check in but were told that this was not possible before 3.00. We didn't expect the room to be ready, but you can usually sort out the paperwork and leave your luggage. Not the case here apparently. Result - queue to check in at 3.00.
Anyway, the first impressons of the revamped hotel were favourable. The new, enlarged bar/restaurant has a lot more space and variety of seating than the previous 19 Bar and there are plenty of outside tables overlooking the golf course. The sunny weather undoubtedly shows off the grounds and setting to best effect. The addition of the Starbucks cafe in the entrance area also provides a further relaxation possibilty.
The place was certainly buzzing on the afternoon we arrived. There was a large party for a wedding, but this didn't cause any inconvenience or delays in service and there was a pleasant and festive atmosphere throughout the place. However, my wife tells me that the ladies toilets remained uncleaned, strewn with debris and in an unsavoury state for the rest of the day.
When we eventually reached our More room we thought the layout and decor were fine and there was a pleasant view from the window which, unusually, opened fully. This turned out to be a Godsend because there was no air-conditioning (despite the controls on the wall and at least one hotel website claiming air- conditioning in all rooms). During the night the room was unbearably hot and I suspect that many a Libyan dissident held by Gadaffi has sweated less than I did overnight. The "lighting" in the room was laughably poor and would have caused no discomfort for an emerging Chilean miner. The room claims to have an iPod dock but despite getting typed instructions from reception (there was no information about anything in the room) my lack of a degree in technology resulted in failure to operate this device.
We decided to eat early in the Italian restaurant. Apparently there was no choice of menu before six o'clock on Sundays but instead they had a 4 course set menu for £12.95. We decided to opt for this rather than wait. This turned out to be a good move. The food was excellent and so was the service.
Unfortunately breakfast was not such a pleasant experience. On our last visit 2 years ago we had to queue for 45 minutes to be seated and although the wait was not as long this time it's not a great start to the day to be standing by the entrance doors with a gale blowing through (the weather had taken a severe turn for the worse). Once we made it into the breakfast room we then had the ordeal of trying to find someone to bring the coffee. This resulted in my wife and I having to eat separately as one or other of us tried to get some service. Once the order had been placed the waitress in question decided to chat to another guest for ages and seemed to forget about us. I had to go over and interrupt her to point out that we had finished eating and would like our drinks please.
All in all a poor experience and not a great end to an otherwise largely pleasant stay.
The indoor pool is as good as ever and the outside pool with surrounding areas for sunbathing is great on a nice day.
Despite the niggles there is no doubt that this hotel has a lot going for it. If the weather is right and you can get a good deal I would reccommend staying here, but don't expect 5* luxury. We only paid £69 for our bed and breakfast package. For this kind of money you could have a bog-standard B&B with hot and cold cooking smells in all rooms and no facilities.
Just one final note, I hope any low-life who found my wife's engagement ring and didn't hand it in receives suitable karmic recompense.

  • Stayed September 2011, travelled as a couple
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Helpful?
1 Thank Hispanist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (441)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
London, United Kingdom
2 reviews
Reviewed 2 September 2011

The room was fine,drink and sweets left for our son, the pub food was fine ( £2 for burger and chips on a friday night. cant even get that in mcdonalds), the leisure facilities are brilliant and why hasnt anyone mentioned the kids clubs ?? Our son loved it. A lovely walk round the park. If you go up to the zoo, theres an indoor playarea for £3. Go abit further out to Singleton and try the Maize, great day out. If you get a good deal then go for it, miles better than St Davids in chester.

Room Tip: do ask for a quiet room at weekends. we stayed in room 358 and it was quiet.
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  • Stayed August 2011, travelled with family
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Helpful?
Thank emma2911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 September 2011

we arrived for a 3 night stay at the end of august, went to reception at 2.45, and told running late at cleaning the rooms and to come back 10 mins later, this turned out to be about 45mins later when room was ready, after that delay the rest of the time there was fine, breakfast was straight in, buffet style hot & plenty of choice no queues when we went down around 8ish, room pleasent and clean, staff fine and polite, great and clean pool area & outdoor pool nice. i would stay again and reccomend this if found at a good price, as i've noticed prices vary massively.

  • Stayed August 2011, travelled with family
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Helpful?
Thank ianandkim831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
1 review
Reviewed 30 August 2011

Good rooms and a nice restaurant. When the sun shines this is the place to be. The gardens are lovely and the guest servive is perfect ...many thanks

  • Stayed August 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank jimmy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 30 August 2011

We stayed for a weekend and I can honestly this hotel is fantastic! Its facilities are some of the best I've seen and there is something for everyone. When you drive up the long drive way to the hotel you know you are visiting somewhere special and you are not disappointed on arriving at the reception desk the staff are friendly and well presented and can not be more helpful. The hotel had been recently refurbished and looked fantastic and there is a real relaxed buzz about the hotel. We had a coffee in the new Starbucks before going up to our room again the staff where polite and helpful. Our room was really nice clean and modern with flat screen tv and the bed is the most Comftable I have slept in in any hotel, a lot of hotel rooms can feel old and tired but these really did hit the mark I think they got it just right on the refurbishment. The leisure club was great we spent some time in the gym which had Absolutley everything and more and didn't feel busy as it is so large. The pool was great for kids and the new heated outdoor pool was great even when a little nippy. We had a treatment in the new Spa area and this was great really relaxing the staff where great it really destressed us. We ate in the new Italian bucca de beppo restaurant which we loved ( and we eat a lot of Italian ), again the staff where great and the atmosphere was fantastic. I played golf in the morning and the guys in the pro shop where really helpful I had a chat with them about the course, the course was brilliant with some really good feature holes I particularly liked the par 3 8th. The course was immaculate and the greens where some of the best I've played. The victory bar was really good with a great friendly atmosphere for all the family and the food here was good to ( try the double stack premier burger with a pint of Magners!!! ). Overall I would highly recommend this hotel to everyone couples families and groups we have already booked our next trip back to spend new year here!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dannyg82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
1 review
Reviewed 30 August 2011

We have stayed in this hotel several times, It is the best hotel we have found in Blackpool, although it must be emphasised that this is not saying too much as some of the hotels we have tried are truly awful.

Herons Reach has recently undergone a major refurbishment. If you like really dark colours (black, dark blue, purple) then you will be happy; along with hardly any lighting in the rooms. More seriously the refurbishment is already showing signs of wear - ring marks on the bedside tables, chipped and worn paint and varnish.

The service has gone down too. We were initially given the key to a room which was already occupied (could have been embarrassing). The servicing of our room was only partly done - cups and glasses were not washed.

We have not tried the new restaurant. The decor and the menu would suggest it is emulating TGI , burgers, pizza and pasta - fine for families with kids but not adults looking for a smart dinner.

The whold place looks as if it has gone deliberately down market.

Room Tip: Ask for a club room
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  • Stayed August 2011, travelled with friends
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Helpful?
Thank lawri j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 August 2011

Nice location, room nice apart from peeling from ceiling, stayed one night £189 ,breakfast was appalling we could not go in the main restaurant and told to go to the victory pub, this was a very male environment and my partner did not feel comfortable. The breakfast was buffet style and to say the quality and temperature of the food was extremely poor indeed,very disappointed.what our stay worth the money ? Absolutely not. Sorry de veer you have failed in customer service.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Steven G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Village Hotel Blackpool

Property: Village Hotel Blackpool
Address: East Park Drive, Blackpool FY3 8LL, England (Formerly De Vere Herons Reach)
Region: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Blackpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Village Hotel Blackpool 3*
Number of rooms: 174
Official Description (provided by the hotel):
Village Hotel Blackpool is set in 236 acres of Fylde coast countryside, the hotel is the perfect base for a relaxing leisure break with the splendour of the Trough of Bowland and the Lake District only an hours drive. There's all the fun of the Pleasure Beach, piers and Golden Mile just minutes away offering something for everyone. Village Hotel Blackpool has 174 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a relaxing Spa, state-of-the-art Health and Fitness Club, 3 Squash Courts, 3 Tennis Courts, Indoor and Outdoor Swimming Pools, Championship Golf Course, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more   less 
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Also Known As:
Village Herons Reach Hotel Blackpool
Herons Reach Blackpool
Herons Reach Hotel Blackpool
Blackpool De Hotel Vere

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