We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Absolutely appalling, filthy, run down, waste of good money.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Norbreck Castle Hotel
Ranked #69 of 73 Hotels in Blackpool
Reviewed 29 August 2012

Arrived on Sunday of the August bank holiday weekend, unfortunately too many complaints to mention. Exactly as the other two reviews on this hotel. Do not go here if they offer you it for free - or free with a £50.00 voucher to spend. Problems with keys; reception; cleanliness; food; staff; etc etc etc the list is endless - This Hotel should have a serious health warning with it.!!!

Room Tip: I booked a superior room - it was an absolute joke!!!!!!!!!!!!!!!!!!!!
See more room tips
  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RachelM671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (6,122)
Traveller rating
Traveller type
Time of year
Language

4,412 - 4,418 of 6,122 reviews

Reviewed 29 August 2012

Myself, my friend and my mother arrived at this hotel on friday 24th August around 1.30pm, by 2pm i was on my phone looking for different accomodation, as soon as we walked up the stairs to the main entrance we all looked at each other in disgust as it was very dirty, ther was a tea cup and saucer sitting outside on the steps.... it was still there on sunday when we checked out, the headboard on my bed was broken,blood stains on the walls and other stains on the carpet, there was empty little evaporated milk cartons and used tissues under the bedside cabinet, a thick pile of dust everywhere of which i have an allergy too, that was funny...not, we had to get our ceiling hoovered at 2am in the morning as it was covered in flys and bugs, they were all over our bedding too, went in the shower next morning and the bath started to fill up?? i thought jeeez i have left the plug in or something??? but i didnt and it took about 20 mins for the water to go away, the hotel had a strange smell, its minging and thats no lie, but the reception manager told me after we had complained several times that it was exceptional value for money, i asked him if he was a comedian, but i must say that most of the staff tried their best to help us, the hotel is disgusting scabby and very very dirty, but we made the most of it and had a laugh, spoke to different guests which all had the same views as us, some only stayed one night, oh did i mention there was electrical cables hanging out the wall, these belonged to the room telephone that didnt work either, no of the toilet doors had locks on them in the bar, i could go on and on but i wont, hope you get the message folks, they need to get grime fighters into this hotel asap....

Stayed: August 2012, travelled with friends
1  Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2012

On arrival the only thing that jumps out on you is how far away from everything you are. Yes there is a tram stop across the road but for our group of adults and kids ( nine in total ) in cost £40 to go to the pleasure beach and back on the tram. The main problem was finding our room and there were loads of people in a similar way. We went up a floor ( three flights of stairs ) , along a corridor , through a door then down some stairs. Along a corridor , through a door then up some stairs down the corridor then down a ramp , through some doors then up another two flights of stairs , through another door and we were there. All this to get to a family room , god help anyone who uses a pushchair. The feeling at night is more of a social club than a hotel with the lady singing to music that was so loud you could hardly hear her , maybe not a bad thing. As the building is so old , trying to sleep is a nightmare because all you can hear are old pipes settling down and banging , or if you were lucky enough to be in superior rooms like some of our party then it will be the air conditioner unit bang outside your window that you hear. Relieved we only stopped one night . Buffet breakfast was a free for all , no , cutlery left , no salt , and unclean tables. On the whole I am glad it was only one night and maybe I should have researched it more. We could have stayed in a cleaner more convenient hotel for half the price !!!!!!!

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ladyblade0114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2012

Stayed here for two nights august bank holiday. Chose this hotel, because we use to stay as a family with my grandparents when i was a child, thought it would be nice to see it again and reminisce.
What a disgrace!!! Arrived to find the entrance, littered with cigarette butts!! Once had directed kids through the butts, walked in through the turnstile doors, which you wouldnt think had glass in them, more like obscured glass they were that dirty. Had to help an elderly lady with her suitcase, trying to squeeze into the turnstile to check in, as the two side doors were locked due to the wind, and a note wrote on them, not to be opened. Qued at reception for about 20 mins to check in. A lot of guests were returning saying they couldnt get in their rooms, as their card key wasnt working. Eventually got our key and were directed to our room. Trudged through the main seating/bar area with 3 kids, 5 bags and nanna, to find the tiny filthy lift and squeezed in. Only one lift in that area for hundreds of people. Found our room, which was very spacious, and had a lovely sea view, but was filthy. The beds were clean, but the sheets had been put on inside out, the valance on the bed, was just thrown on any old how and had never seen an iron. Legs/wheels were missing off every bed. The door frame was all cracked and broken, there was a hole in the wall, and wallpaper peeling off everywhere you looked. Furniture was old fashioned but did the job, handles were loose on some drawers. The hairdryer had a cable threaded through a drawer so had to kneel on the floor to use it. The tin bin had been squashed at some point. The kettle and cups were filthy, and there wasnt enough tea bags and biscuits for the 5 of us. There was a settee in our room, which i would have given to my dogs years ago. The bathroom was disgusting. The floor had not been cleaned, and i would not have dared go in there barefoot. Dust in every nook & cranny, toilet wasnt screwed down, and was all rusty. The sink would bubble everytime another room flushed their toilet. The bath and shower area rusty, mouldy, smelly, falling to pieces, the tiles all cracked and filthy, the bath panel was rotting away. The door didnt close or have a lock. The towels were thread bare, some had holes in them, and had never been anywhere near fabric softner. One roll of toilet roll between 5 of us, which was thinner than the cheapest toilet paper i have ever seen. The corridors were in need of decorating, the doors were falling to pieces. The stairway had a different bit of carpet here and there, all the windows had mould/damp. Duck tape was holding carpet together in certain places. The main communal area had a small coffee shop, with very rude staff. The carpets were disgusting and i never once saw a cleaner either hoover, or wipe the tables down. Dirty glasses were rarely taken away. The bar staff were quite polite, although the bar area was sticky and dirty. The entertainment area and stage, was falling to pieces, the chairs were filthy and torn. The dining room was quite nice, if you dont mind eating like sardines. The choices left a little to be desired. Most of the staff were quite rude. I was filling a glass of orange juice, when a waitress came over took the top off and tipped a huge pot of juice into the dispenser, all while i was filling my glass!!! Tea took a long time coming, you could have got up and gone and made your own, by the time they came round to pour you one. Childrens main meal choice wasnt a choice it was chicken nuggets. Breakfast time was like queing for the last meal, overflowing into the main communal area. So busy that they set up more serving tables in the main conservatory with cereal & juice on them. Those checking out had to manouvere past the hoards of people waiting to be fed. The ball room was locked and out of bounds, it would make a lovely evening venue, instead the conservatory is it!!!! not enough seating for all who want to watch the entertainment, which doesnt even deserve an audition on britains got talent. Far too loud, for those who would like to sit and have a quite drink. The rest of the hotel is just wasted open space for children to run around like lunatics. Outdoor there is a small lake/pond style thing. I wouldnt go near it though, you could end up in hospital with the germs in there. There is some sort of derelict garage in the grounds of the carpark, not sure whats happening there. The outside of the building is looking tatty, could do with a repaint, the whole building needs a complete refurbishment, and some decent cleaners, failing that pulling down... although in its day it was a lovely hotel, needs a lot of money investing in it.

Room Tip: doubt there are any good rooms
See more room tips
  • Stayed: August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank jody641
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2012

stayed only for one night ...room was ok and clean but the rest of the hotel was filthy in all public areas...Needs completely updating..was ok just for the night but no longer...Nice swimming pool but thats about all...would never recommend to a friend

  • Stayed: August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2012

I'm not picky but this has to be the dirtiest, saddest and run down hotel I have ever stayed in.

On the bright side the food was ok the caberet was as expected a little cheesey but 100% Blackpool.

The bars were ok £2.20 - £3.50 a pint of lager.

There are only 2 lifts which are fresh out of a museum.

The staff were friendly but very over worked.

Checking in would have been a nightmare if we had not left our luggage in the allocated room and went in to Blackpool centre.

£2.00 single on the tram or £4.50 day ticket. The No 1 bus stops right outside and takes you into the centre sorry do not know the cost.


My advice onlystay for one night go expecting the worst, relax and have fun

  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank alan l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2012 via mobile

I stayed here for one night Sunday 19th August. We went on the national holidays. The hotel from the outside looked huge but looked like it could do with a clean up. When we arrived at reception we were told our rooms wouldn't be ready until 3.30 pm we arrived at 1 pm so I thought this was daft as you have to be out for 10.30 am so I felt they had plenty of time . We left our cases and went into Blackpool . We returned about 7pm and were given our keys. The room was no 236 it had a sea view and was dated but not too bad. The bathroom was dated and on a slant. But for what we paid was ok. My sister had room 336 and that was much smaller and had a wash basin next to the bed ??
We had our evening meal and the food was great , beef, turkey and lamb and was cooked to perfection I would of paid the hotel price just for the food.breakfast was also nice so I wouldn't complain about that.
The hotel is quite a bit outside of Blackpool but get a all day transport ticket from the shop and it's £3.50 it will save u a fortune. I intend to go back in October . All in all out of the way, basic and needs updated never used the pool but not bad for £39 a night wouldn't pay the £130 a night I have seen on the inter net

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank frankfascoine1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Blackpool hotels
2.1 mi away
The Imperial Hotel
The Imperial Hotel
#27 of 73 in Blackpool
3,402 reviews
2 mi away
Hilton Blackpool Hotel
Hilton Blackpool Hotel
#36 of 73 in Blackpool
4,300 reviews
3.5 mi away
Village Hotel Blackpool
Village Hotel Blackpool
#31 of 73 in Blackpool
4,229 reviews
Show Prices
Show Prices
Show Prices
2.3 mi away
Best Western Carlton Hotel
Best Western Carlton Hotel
#39 of 73 in Blackpool
563 reviews
1.9 mi away
North Ocean Hotel
North Ocean Hotel
#4 of 73 in Blackpool
897 reviews
1.6 mi away
Maples Hotel
Maples Hotel
#23 of 73 in Blackpool
270 reviews
Show Prices
Show Prices
Show Prices

Been to Norbreck Castle Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Norbreck Castle Hotel

Address: Queens Promenade, Blackpool FY2 9AA, England
Region: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #69 of 73 Hotels in Blackpool
Price Range: £24 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Norbreck Castle Hotel 3*
Number of rooms: 487
Official Description (provided by the hotel):
The Norbreck Castle Hotel is a fun and vibrant enviroment especially at weekends and during holiday periods. The Hotel overlooks the seafront on the North Shore, and is close to Blackpools' major attractions and entertainment. This stunning Castle like hotel offers a warm welcome to the famous Seaside Resort of Blackpool.The hotel has 480 bedrooms, many with sea views that offer a comfortable and relaxing stay. All tastefully decorated, rooms are en-suite and offer TV, Telephone, Hairdryer and Tea & Coffee making facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, getaroom.com, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, HotelsClick, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Norbreck Castle Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Norbreck Castle Blackpool
Norbreck Hotel
Hotel Norbreck Castle
Norbreck Castle Hotel Blackpool
Castle Hotel Norbreck

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing