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“Worst Hotel I've Ever Stayed In!!”

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Norbreck Castle Hotel
Ranked #69 of 70 Hotels in Blackpool
Liverpool
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Worst Hotel I've Ever Stayed In!!”
Reviewed 7 October 2012

This hotel is rotten! We had to book this as over the illuminations, many hotels would only take a 2 night minimum booking. It is the furthest away of the 'central hotels'. The carpets are bald in places or just black with years of dirt. There was black and yellow 'hazard' tape all over the place, marking out raised carpet tears or tiling in need of replacement. Our room stank of cigarettes. Even the smell coming from the duvet kept me awake. Our bathroom window did not close properly. The heating system sounded like an earthquake when it fired up in the morning. Our wallpaper had a huge torn off piece from it. This hotel is in major need a a refurb. The breakfast was terrible. The room is overcrowded with too many tables. The hot buffet was awful. The meat content in the sausages is minimal & the bacon soggy! I would never go back to this hotel. We usually stay at The Cliffs, and whilst this itself is classified only as a 2 star, it is in a far better league than the Norbreck Castle & is much better value for money.

  • Stayed October 2012, travelled with family
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ezzycozzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (1,489)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 October 2012

After reading reviews, I was worried, but we really enjoyed our stay. Hotel is dated and needs some major investment in places, but then the prices would go up. Our room was clean and serviced daily and we had a seaview without paying extra, excellent food and couldnt really fault anything. Staff were helpful. Altogether good value for money.

  • Stayed October 2012
    • Value
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    • Cleanliness
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Helpful?
3 Thank littleblonde52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leicestershire
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 October 2012

We stayed at the norbreck with friends first week in october, i found the hotel was far too far away from all the attractions, but we were happy to use the trams and buses to go from a to b.
The food was fine i had no problem with the food it was hot and a good selection, we found the hotel was very noisy,when people used there water the pipes made awfull noises.and also sometimes it was too hot and sometimes too cold, our rooms where big enough to sleep 5 people, beds were clean. I must say the hotel is in need of some T.L.C there was rubbish out side and something that looked like an old paddling pool outside could have been tidied up. but on the whole it wasnt bad enough to spoil our stay.

Room Tip: upgrade to premier
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  • Stayed October 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shem8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 October 2012

I booked into the Norbreck Caslte for two nights 28-30 September 2012 with my partner and parents who are in their 70's and 80's.

Things that were not good:

1. Everything!
The hotel is shabby and dirty. The car park was littered with empty alcohol bottles, cigarette ends in the millions and a soiled nappy. One entrance used by the many smokers resembled a rubbish dump with rotting rubbish built up in a recess along the diabled access ramp.
2. On making our way to my parents room, (which I had asked to be easy access for older people, and was in fact a 10 minute walk away) we had to pass a disco in a function room. Multiple people in their 20's and 30's were marauding around in a highly intoxciated state clealry druink and with some on stimulant drugs. The atmosphere was mennacing and frightening to pass by.
3. The room allocated to my parents was hot ans stuffy and has only a small occluded window which with minimal opening. The windoe looked on to a flat roof which was coated in a pile of rotting rubbish and debris. This was unsuitable for my parents and so we elected to move them to a 5th floor room as this had a lift.
4. The lift which can accommodate 8 people was dirty and slow.
5. On arrival at the other room it stank of cigarettes. Cannabis smoked and smeel( I am a nurse and well aware of the smell) plumed from under a door two doors opposite and filled the corridor).
6. This appears to have set the fire alarm off at 00.20. The staff resposne was chhaotic and unprofessional. My parenst called fornt desk only to be shouted at to get out.
7. My parents had no hot water on arrival.
8. Both rooms were uncleaned after our first day. Neither had been cleaned well with dirty bathroom mirrors, staining on carpets, pubic hair in the sinks and bath.
9. Beds were un made and even my parents tea cups were not cleaned after use.
10. On attempting to get to breakfast we had to wait for nearly 15 minutes for the lift. There was nowhere to sit on teh lift landning casuing my father significant discomfort.
11. On arrival in the main restaurant lobby there were 58 people in teh breakfast queue which made little progress in the ten minutes we stuck it out.
12. The lfit to our room has a buckled floor which made an alrming noise as you entered the lift.
13. water was pouring thorugh the celing above one of the internal doors between hotel areas. No warning signs were in place to make people aware of this; instead staff pulled a sofa over the door.

Overall I can say that this hotel holds its guests in utter contempt. Seemingly many of them have decided to do the same to the hotel with their unruly and drunken and drug influenced behaviour.
It was frightening for my parents and nearly £500 was wasted on this trip. We could not stay for a further night and left. Staff were disinterested in our concerns and gave a weka apology. They would not enter into discussion about refunds advising us that we booked through a 3rd party.

Shame on you Brittania Hotels.

Room Tip: don't go to this hotel
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  • Stayed September 2012, travelled with family
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Helpful?
1 Thank Jon1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Arbroath, Scotland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 October 2012

I arrived at the hotel on the 24th sept, wasnt sure what to expect, but couldnt be more pleased, yes the hotel was a bit in need of renovation but i didnt spoil my stay, food was great, room was great and so were the staff, loved the entertainment, I would definetly go back there with hopefully the same room, Thank you Norbreck for a great holiday,

Room Tip: Lower room levels are better because you avoid waiting at the lifts (which is to be expected)
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  • Stayed September 2012, travelled with family
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Helpful?
2 Thank Jackie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Austell, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 October 2012

arrived at our room to find drawers dusty and still had clothes in from previous occupants. dining room was a nightmare,allocated a table only to find other guests still at the table after having their meal. didnt have any meals that was served hot....only warm. not enough staff to deal with all of the guests.was looking forward to a few days away but was very disappointed.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank shar0nmid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 October 2012

We stayed here in july, at a cheerleading comp. I was soo shocked at the standard. I exspected soo much more. On our first night we found a tshirt behind the bed, shower curtain was dirty and remained dirty throught out our three night stay otherwise room was cleaned well each day to an ok standard. Rooms are very old fashioned and are in desparte need of a revamp. tv didnt work great and no freeview, Food for nice and staff were very friendly in restaurant. overall disapointing stay and not worth what we paid

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Norbreck Castle Hotel

Property: Norbreck Castle Hotel
Address: Queens Promenade, Blackpool FY2 9AA, England
Region: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #69 of 70 Hotels in Blackpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Norbreck Castle Hotel 3*
Number of rooms: 487
Official Description (provided by the hotel):
The Norbreck Castle Hotel is a fun and vibrant enviroment especially at weekends and during holiday periods. The Hotel overlooks the seafront on the North Shore, and is close to Blackpools' major attractions and entertainment. This stunning Castle like hotel offers a warm welcome to the famous Seaside Resort of Blackpool.The hotel has 480 bedrooms, many with sea views that offer a comfortable and relaxing stay. All tastefully decorated, rooms are en-suite and offer TV, Telephone, Hairdryer and Tea & Coffee making facilities. ... more   less 
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Also Known As:
Norbreck Castle Blackpool
Norbreck Hotel
Hotel Norbreck Castle
Norbreck Castle Hotel Blackpool
Castle Hotel Norbreck

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