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“Atrocious”

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Norbreck Castle Hotel
Ranked #69 of 73 Hotels in Blackpool
Reviewed 1 December 2013 via mobile

Horrible dirty place. Filthy rooms and bathroom. Disgusting food. Over priced. Can't believe places like this still exist. Please do not book to stay here. Feels and looks like a prison. Wish I had looked on trip advisor before we went because I agree with other reviewers. Don't even give this place a chance.

Stayed: December 2013, travelled as a couple
2  Thank carrieerin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,343 - 3,349 of 6,083 reviews

Reviewed 30 November 2013

I stayed for 2 nights with four friends. We were expecting the worst after reading the reviews on here and so were not too surprised at the hotel's faded glory.
We chose a budget establishment purposely for our get-together as we didn't intend to spend much time in the hotel, not being fans of the type of entertainment on offer (bingo and cabaret).
Although it is quite a way from the centre of Blackpool the trams and buses are very convenient.
Our 3 adjacent executive rooms were a good size and perfectly adequate for our needs. Some of us enjoyed a jacuzzi bath... though the shower was good enough for me.
The meal plan ( buffet style breakfast and dinner) was very good value for money as there was a good choice and you could eat as much as you liked.
The best experience though was the excellent, friendly service received from all the staff. We just had to ask and our requests were met!

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank wanerh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013 via mobile

booked this 4day trip with National Holidays, wasn't sure what to expect , was pleasantly surprised . Hotel very clean, a little tired but food was good. My dad is fussy but he's enjoyed it. Debbie at reception was extremely helpful as were all the staff and we will definitely be back. Thank you for making our weekend; Martin Bishop .

Stayed: November 2013, travelled with family
Thank Wadkin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2013

When we arrived we noticed that place needs a good decorate but that didn't bother us, we went with an open mind after checking out the reviews after booking to stay here. The main toilets absolutely stunk me and my disabled father In law who brought us here refused to go an waited the 10 minutes for the keys to the room.
We were on ground floor which was great, no hassle it was clean and cosy but very hot! It felt like we were in a sauna the whole time, The heating was on full the whole 4 days we stayed here and opening our window didn't help as there was no fresh air we were opposite a wall. Plus we had to shut the window when we left cause it doesn't have a catch and anyone could get through there. First thing I had to do before I unpacked my case was clean the tv remote the layer of dirt on it was disgusting so if your in room 052 your remote should be clean. We quite liked our room there was plenty of storage space and the bed was comfy, one of the lamps didn't work and the bathroom door wouldn't shut but that's not a problem, Walls are very thin and even though I'm a heavy sleeper it seemed like people only ran past not walked it was so loud!! I got woken up a lot. We didn't stay for any entertainment we did go in the gym and pool is a nice size, the jacuzzi is soo nice and the gyms very big and has more than enough equipment, breakfast was average, teabags were horrible and the girls at breakfast could of had a sense of humour they weren't smiley or happy whatsoever,I would come back to this hotel even though it's out the way it really isn't that bad though the man on the tram called it the prison. I hope this helped in any way for anyone, I'm not one to moan or complain x

Stayed: November 2013, travelled as a couple
1  Thank Gemma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013 via mobile

This has got to be worst hotel we've stayed in in a very long time desperate need of refurbishment the smell reminds you somewhat of a old peoples home .no disrespect to them. The room was very small hardly room to get around the bed and very noisy the deco was very old fashioned with the furniture being worn out definitely won't be going back

Stayed: October 2013, travelled with friends
1  Thank Eileen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

Stayed at the Norbreck Castle Friday and Saturday 22/23 Nov 2013 as part of a group attending the Kingshill line dance event. We were three women in our early 70s, still active enough let it be said. When we went up to the room allocated we could not believe it - the floor sloped alarmingly down towards the window. The sleeping arrangements we were expected to use were one double bed and two bunk beds, which wobbled when touched. The bathroom was grotty. It took two attempts to persuade them to change the room. This room, in a different, more modern wing, of the hotel, had the required three single beds. However, it was freezing cold on one the coldest nights so far in November. We naturally turned on the heating, but the room did not warm up while we were line dancing. In fact on returning we found the heating had been switched off for the night. We asked for more bedding, as the single duvet did not seem adequate. The heating came on briefly between 8.00 and 8.30 am, hardly warming the room at all. And the bathroom had no heat at all, plus the WC handle was idiosyncratic in its performance. Overall, I thought the hotel staff had been reduced, the restaurant staff were overwhelmed. The food was adequate if uninspired. This hotel badly needs bringing up to modern standards of comfort. Did I mention that the TV was an old 15" with a total of 4 channels? Altogether a very disappointing stay (but the Kingshill bit was brilliant).

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JudeQ427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

Room terrible food terrible staff unhelpful extortionate prices for drinks
(This is due to coach parties getting a couple of free drinks included in their stay) so they have to get their profits from somewhere overall not impressed.

Stayed: November 2013, travelled as a couple
1  Thank asdwaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Norbreck Castle Hotel

Address: Queens Promenade, Blackpool FY2 9AA, England
Region: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #69 of 73 Hotels in Blackpool
Price Range: £25 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Norbreck Castle Hotel 3*
Number of rooms: 487
Official Description (provided by the hotel):
The Norbreck Castle Hotel is a fun and vibrant enviroment especially at weekends and during holiday periods. The Hotel overlooks the seafront on the North Shore, and is close to Blackpools' major attractions and entertainment. This stunning Castle like hotel offers a warm welcome to the famous Seaside Resort of Blackpool.The hotel has 480 bedrooms, many with sea views that offer a comfortable and relaxing stay. All tastefully decorated, rooms are en-suite and offer TV, Telephone, Hairdryer and Tea & Coffee making facilities. ... more   less 
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Also Known As:
Norbreck Castle Blackpool
Norbreck Hotel
Hotel Norbreck Castle
Norbreck Castle Hotel Blackpool
Castle Hotel Norbreck

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