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“Not a Proper Hilton !” 3 of 5 bubbles
Review of Hilton Blackpool Hotel

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Hilton Blackpool Hotel
Ranked #35 of 72 Hotels in Blackpool
GreenLeadersSilver level
Stirling, United Kingdom
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Not a Proper Hilton !”
3 of 5 bubbles Reviewed 6 May 2014

I like to stay at Hilton Hotels and do so often. This time I felt let down by the brand. Blackpool of course is Blackpool but that's no excuse for the lowering of standards in the Hilton. The whole hotel feels less than clean and decidedly shabby. The staff were at best lack lustre, with some language problems. The food and drink were sub standard and very much overpriced. Two large glasses of mediocre house red with £22 ! Yes shocking. Old dated room with bath that would shame a Premier Inn !
Come on Hilton.....give this hotel a major refurbishment and look at staff and pricing.

Room Tip: Try the Imperial , Savoy or Blu.
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  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Duncan1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,732 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (778)
Date | Rating
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  • English first
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English first
Darwen, England
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 May 2014 via mobile

Having never stayed in a Hilton before, we decided to give it a try on a recent night out in Blackpool. After reading previous reviews my expectations weren't very high but we were really impressed! We were checked both in and out by an absolutely lovely receptionist called Kay. She was polite, pleasant and efficient. She seemed genuinely interested in our plans instead of the usual insincere questions that people ask to try and be polite. She couldn't do enough to help. The room was lovely - spacious, clean and a brilliant sea view and the bed was extremely comfortable. Being parents of 3 young children and running our own business; a night off is very rare so it's really important to us that we enjoy ourselves and the hilton made sure we weren't disappointed in our choice of stay. We would definitely stay here again in the future and hopefully get the opportunity to try the restaurant next time.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank lisanutty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradford, United Kingdom
1 review
4 of 5 bubbles Reviewed 5 May 2014

Me , my husband and my 3 years old boy stayed at this hotel over the long weekend. Before arriving at the hotel , I was a bit worried due to many negative comments I have read about this hotel. However, the staff were friendly and helpful. Service was excellent. Dinner and breakfast were included in the package. The food was beyond my expectation. Lots of variety and very delicious, especially the dessert. My son kept asking for more. Like many other travellers had commented, the furniture and decor in the room looked quite out-dated indeed. However, that did not affect our stay. We will stay in this hotel again.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mrszhang2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darwen, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

We booked our night at the Hilton well in advance so got an excellent room rate. We arrived early and the lovely girl on reception checked us in with no problems at all she even moved us from top floor to 3rd floor. Our room was spotless, warm and cosy there was a safe in the room too.
All the room facilities were in perfect working order tea coffee hair dryer iron TV etc
I do agree with lots of other reviewers however wifi access for the room is rather expensive. Overall we were very happy with our stay and would not hesitate to book again. You know that the drinks are not going to be cheap but a tip for the bar team please serve beer in the correct glasses flat beer at top prices is not good. That said the bar is comfy and welcoming and suitable for families.
We didn't have evening meal in the hotel we chose to eat out but the breakfast was really good and well presented.
All staff were helpful and very friendly, we had a great time and hope to repeat it soon.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cge-lancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, England, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

What a fantastic experience. We visited for our sons 7th birthday and he had a wonderful time , I included it was his birthday on our booking email and on arrival in our room there was a birthday cake and 2 vouchers for drinks waiting he was over the moon, the staff were fantastic and while having dinner was congratulated on his birthday many times making him feel very special. The staff were so kind and the restaurant manager again found him and gave him a small gift which he thought was lovely. This hotel is fantastic they make you feel welcome and its friendly for famillies we would stay here every time :)

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wendy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

We had a 2 night stay over the may bank holiday . We had stayed here previously nov 2012 and had a few issues mainly no heating in room and after reporting this NOTHING was done abont it, so we left not happy at all.However what a difference this time from our arrival to departure what a change the room was excellent as were all the staff the guy working at the pool/sauna little fella (didnt catch his name) was so helpful recommending great restaurants and pointing out not so good ones.
The hotel's location is north of the main lively nightlife 15 mins walk or 2 min tram ride .we wouldn't stay anywhere else in blackpool .special mention to karen oldroyde for going the extra mile with our reservation.

Room Tip: The super king is the best
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1705gary66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorchester, United Kingdom
1 review
5 of 5 bubbles Reviewed 4 May 2014

The hotel was very welcoming, clean and well furnished. Staff were always pleasant and helpful, restaurant staff particularly went out of their way to courteously assist an elderly, slightly disabled lady on her own. A very happy visit.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jeane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_HiltonBlackpool, General Manager at Hilton Blackpool Hotel, responded to this review, 5 May 2014
It was nice to hear your family had a great visit and the staff provided a friendly service for you. Thank you for your kind comments to the staff in the restaurant that I shall certainly convey to them. We look forward to welcoming you back to the hotel on a future occasion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Blackpool Hotel

Property: Hilton Blackpool Hotel
Address: North Promenade Sea Front, Blackpool FY1 2JQ, England
Phone Number:
Region: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Blackpool
#5 Luxury Hotel in Blackpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Blackpool Hotel 4*
Number of rooms: 274
Official Description (provided by the hotel):
Enjoy all the fun of the seaside at the Hilton Blackpool hotel. Located on Blackpool’s famous Promenade, take in delightful sea views and enjoy easy access to many popular attractions. This central Blackpool hotel near Blackpool Tower offers excellent transport links and ample onsite parking for private cars. Choose from a range of spacious guest rooms, family rooms and suites at the Hilton Blackpool hotel. Surf the web with high-speed internet access, watch an on-demand movie on the LCD TV or simply relax. Upgrade to a suite for extra space and guaranteed sea views. With 11 flexible meeting rooms, business is easy at the Hilton Blackpool. Host an important meeting or lavish reception for up to 800 guests in this adaptable venue and stay in touch with wireless internet access, which is complimentary in all public areas.Enjoy complimentary access to the LivingWell Health Club during your stay at the Hilton Blackpool. Swim in the heated pool, work out in the 24-hour fitness center or de-stress in the relaxing sauna. The hotel’s beauty suite offers a range of luxurious treatments including facials and massages for a spot of pampering. Indulge in a delicious meal from the carvery in the Promenade Restaurant then enjoy evening entertainment most weekends and a relaxing drink in the Lounge Bar. ... more   less 
Reservation Options:
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Also Known As:
Blackpool Hilton Hotel
Hilton Blackpool

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