We stayed at the Blackpool Hilton for 3 nights over May Day weekend.
The Hotel is in a great location, far enough away from the stag & hen groups, but close enough to the bars, just a 15 minute walk or a quick tram/taxi ride to the North Pier.
Check-in was swift and impressive. The girl was very efficient, as was the lady on checkout. This is often lacking at most Hotels, so was a pleasant surprise.
The room was nice and clean with a great seaview and very comfy bed. It was boiling hot on arrival, and the radiator didn't seem to fully go off, so we had to have the window open all weekend.
The main Hotel areas are elegant and the bar lounge is very comfortable. There was even entertainment on the Friday & Saturday evening. We didn't eat in the Restaurant, it did seem all self service buffet style, but a friend of ours said it was good value, 3 courses for £16.
So, onto the few issues we encountered during our stay.
The telephone didn't work properly in our room.
On each morning of our stay, the telephone rang about 10am, whilst we were having a lazy lie-in, which startled us. There was no dial tone on the phone and we couldn't hear whoever was on the other end of the phone. So, when we wanted to order room service late on the Saturday evening, I had to use my mobile and phone reception direct. It took around 10 mins and 2 phone calls for them to take our order.
A short while later the telephone in our room kept ringing, although again, we couldn't hear whoever was on the line. We suspected it was about the room service, so we phoned reception from our mobile, but they denied this saying all calls go through them.
Five minutes later we had a knock at our door, it was a staff member to inform us that they had no prawn sandwiches available.
We were also unable to order Duck wraps in the lounge bar on Sunday evening, as they too were unavailable.
We had informed reception that the phone was faulty, yet no one repaired it as promised.
When our room was cleaned on Saturday, the bathroom bin bag was left with the rubbish still in it on the sink surface.
The room service breakfast cards weren't replaced, so twice we had to go down to reception to ask for them.
Our breakfasts were delivered incorrect, wrong type of egg, no sausages etc.
After scrutinizing my bill I noticed I was charged two room service breakfast tray charges of £10.
The room service breakfast card read as follows:
"A £4.00 charge will be applicable to all orders.
For guests who have paid for a room package including breakfast,
there will be a charge of £6.00 per room for room service."
It does not state an additional charge, so it is very misleading.
We also received no table service for drinks in the bar on the Saturday or Sunday evening.
We understand mistakes happen, as is human nature.
However, as we had spent around £400 (including drinks paid by cash at the bar) over the course of 3 nights at this Hotel, we felt we had a right to expect good service in return, hence us mentioning the issues.
As stated, the Hotel location is spot on, and the bar area is lovely. The Hotel is comfortable, and the staff are friendly and helpful.
My Girlfriend forgot her toothbrush. The guy on Reception found us a sealed travel toothbrush.
On the first night of our stay, we received table service for drinks from a pleasant barman. The club sandwiches and chicken wraps which we eat in the bar were very nice, and delivered promptly.
The bar also serves late, so no rushing for last orders. Bonus!
The Manager has responded to the issues I raised, so it is clear they do care about customer service, and getting it right.
After doing some research, it's probably one of the best Hotels in Blackpool.
We did enjoy our stay at this Hotel, and on the basis of that, have booked to stay again at Whitsun Bank Holiday.
Just one more thing, I remember staying at this Hotel about 1998 when it was the Stakis, and the Hotel had a great little nightclub (Springs?) in the basement at the back.
What ever happened to that?
- Official Description (provided by the hotel):
- Enjoy all the fun of the seaside at the Hilton Blackpool hotel. Located on Blackpool’s famous Promenade, take in delightful sea views and enjoy easy access to many popular attractions. This central Blackpool hotel near Blackpool Tower offers excellent transport links and ample onsite parking for private cars. Choose from a range of spacious guest rooms, family rooms and suites at the Hilton Blackpool hotel. Surf the web with high-speed internet access, watch an on-demand movie on the LCD TV or simply relax. Upgrade to a suite for extra space and guaranteed sea views. With 11 flexible meeting rooms, business is easy at the Hilton Blackpool. Host an important meeting or lavish reception for up to 800 guests in this adaptable venue and stay in touch with wireless internet access, which is complimentary in all public areas.Enjoy complimentary access to the LivingWell Health Club during your stay at the Hilton Blackpool. Swim in the heated pool, work out in the 24-hour fitness center or de-stress in the relaxing sauna. The hotel’s beauty suite offers a range of luxurious treatments including facials and massages for a spot of pampering. Indulge in a delicious meal from the carvery in the Promenade Restaurant then enjoy evening entertainment most weekends and a relaxing drink in the Lounge Bar. ... more less
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- Also Known As:
- Blackpool Hilton Hotel
- Hilton Blackpool