This is a Hilton Hotel so it should behave like one. First of all I was not recognised as an hhonors member, the 'free' wifi did not work as it did not accept my room number and name combination. Didn't have time to follow this up. I shouldn't have had to.
They insisted on taking the full room charge for my 2 night stay from my Amex card as soon as I checked in. Fair enough I thought, until I tried to charge a drink at the hotel bar to my room. They refused because my card had not been pre-authorised for additional charges. They wanted cash only. What?!
Apparently reception are only supposed to charge your card for the full stay when you check in if you do not have a reservation or pay with a debit card.
My colleague who is also a gold hhonors member received a free drink voucher on check in. I didn't.
This Hilton also does not provide face cloths/flannels. Just a bug bear but still annoying.
This Hilton needs to improve to deserve the Hilton name in my opinion.
- Official Description (provided by the hotel):
- Enjoy all the fun of the seaside at the Hilton Blackpool hotel. Located on Blackpool’s famous Promenade, take in delightful sea views and enjoy easy access to many popular attractions. This central Blackpool hotel near Blackpool Tower offers excellent transport links and ample onsite parking for private cars. Choose from a range of spacious guest rooms, family rooms and suites at the Hilton Blackpool hotel. Surf the web with high-speed internet access, watch an on-demand movie on the LCD TV or simply relax. Upgrade to a suite for extra space and guaranteed sea views. With 11 flexible meeting rooms, business is easy at the Hilton Blackpool. Host an important meeting or lavish reception for up to 800 guests in this adaptable venue and stay in touch with wireless internet access, which is complimentary in all public areas.Enjoy complimentary access to the LivingWell Health Club during your stay at the Hilton Blackpool. Swim in the heated pool, work out in the 24-hour fitness center or de-stress in the relaxing sauna. The hotel’s beauty suite offers a range of luxurious treatments including facials and massages for a spot of pampering. Indulge in a delicious meal from the carvery in the Promenade Restaurant then enjoy evening entertainment most weekends and a relaxing drink in the Lounge Bar. ... more less
- Reservation Options:
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- Also Known As:
- Blackpool Hilton Hotel
- Hilton Blackpool