I'm a Hilton HHONORS Gold member having stayed in Hilton Blackpool for 5 weeks (M-F) and I consider it one of the worst places I have stayed in.
Rude staff, food is of terrible quality and quantity (unless you get the buffet, which is terrible in quality) incompetence is the common theme amongst the staff.
Charging a premium for a mediocre and poor service is abysmal, the staff consider the customer as a hindrance to their chatting efforts. took us 30 mins at breakfast for the staff to acknowledge our existence (group of 8 people) to simply offer tea or coffee.
£28 for dinner (small piece of fish and some very dry microwaved rice) is just clear ripoff.
Complains to management went unanswered, overcharging us for the rooms by 120% over the agreed price was the norm every week of the stay, lost bookings, cancelled bookings all sorts of things you would expect hotel staff to encounter every day were a major challenge in dealing with reception, in true customer service style, it's always the customers' fault.
Poor show, shame on Hilton, all staff should be fired and the place start from fresh.
The rooms are ok, but not worth the money we paid.
Don't bother, don't let the Hilton name fool you.
- Official Description (provided by the hotel):
- Enjoy all the fun of the seaside at the Hilton Blackpool hotel. Located on Blackpool’s famous Promenade, take in delightful sea views and enjoy easy access to many popular attractions. This central Blackpool hotel near Blackpool Tower offers excellent transport links and ample onsite parking for private cars. Choose from a range of spacious guest rooms, family rooms and suites at the Hilton Blackpool hotel. Surf the web with high-speed internet access, watch an on-demand movie on the LCD TV or simply relax. Upgrade to a suite for extra space and guaranteed sea views. With 11 flexible meeting rooms, business is easy at the Hilton Blackpool. Host an important meeting or lavish reception for up to 800 guests in this adaptable venue and stay in touch with wireless internet access, which is complimentary in all public areas.Enjoy complimentary access to the LivingWell Health Club during your stay at the Hilton Blackpool. Swim in the heated pool, work out in the 24-hour fitness center or de-stress in the relaxing sauna. The hotel’s beauty suite offers a range of luxurious treatments including facials and massages for a spot of pampering. Indulge in a delicious meal from the carvery in the Promenade Restaurant then enjoy evening entertainment most weekends and a relaxing drink in the Lounge Bar. ... more less
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- Also Known As:
- Blackpool Hilton Hotel
- Hilton Blackpool