On arrival at the hotel the reception area looked quite palatial, however on arrival in our room our opinions changed.
Very dull and dreary decor, bathroom in serious need of a make=over, taps loose, horrible shower curtain and taps not cleaned on the bath.
Bedroom itself needed more lighting and the view from the obsure window was of rooftops, which were hiding the rubbish bins which were emptied each morning - not the best thing to be woken up by!
Several poor experiences during our stay caused our complaints to the duty manager who gave us a free bottle of wine with our dinner to compensate. However, we were disturbed in the early hours of the next morning by inconsiderate residents partying for a couple of hours in the room next door, so yet again after complaints at the time to reception, we received apologies from the staff who said the hotel manager would contact us!
To date this has not happened, hence this poor review.
We have never given a bad review before and feel that the previous reputation of this hotel needs to be upheld by the current management. Respect to residents is crutial to the reputation of a hotel and feel that some form of compensation/contact should have been made to prevent a report like this. Very sad that a lovely old hotel like this should turn out to resemble Butlins
- Official Description (provided by the hotel):
- The four-star Imperial Hotel Blackpool dominates the North Promenade and was one of the first hotels the Victorians built in the new seaside resort of Blackpool.Everything Blackpool has to offer is right on your doorstep and it’s a great base for exploring the surrounding region. Venture out to discover unspoilt beaches on the Fylde Coast and Cumbria’s picturesque lakes and mountains.This stunning Victorian Blackpool hotel boasts 180 modern bedrooms, 9 of which are stunning suites with sea views, it also has an indoor pool and the No.10 bar, which has served drinks to many British Prime Ministers. ... more less
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- Also Known As:
- Imperial Hotel Blackpool
- Barcelo Blackpool