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“Lovely Hotel”
Review of The Imperial Hotel

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The Imperial Hotel
Ranked #26 of 70 Hotels in Blackpool
scotland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely Hotel”
Reviewed 4 February 2013

Stayed at this hotel for weekend no faults staff very polite and friendly ,room lovely and warm when you put heaters on ,breakfast was good ,very clean hotel used swimming pool sauna and steam room which is free def going back and would reccomend

Room Tip: Room 125 is excelent bed is so big and comfy could lie on top bed and watch sea
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  • Stayed February 2013, travelled as a couple
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Helpful?
Thank moyscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas T, General Manager at The Imperial Hotel, responded to this review, 5 February 2013
We are delighted that you enjoyed your stay at the Imperial Hotel, Blackpool, part of the Puma Hotels collection. I am a proud Hotel Manager and consider myself very fortunate to be surrounded by a team who, I believe, genuinely care about our guests' comfort and enjoyment. I hope we will have the pleasure of welcoming you back to the Imperial Hotel in the not too distant future. Kind regards, Alison Gilmore, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,058 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (773)
Date | Rating
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English first
Northampton, United Kingdom
Level Contributor
153 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 26 January 2013

Comfortable but rather small room and a lot of walking to find it. Food generally good as was the service, breakfast is pleasant in the spacious dining room. This hotel still has some of the Victorian splendour but is very dated in certain areas.

  • Stayed December 2012, travelled on business
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Helpful?
9 Thank peterscarff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas T, General Manager at The Imperial Hotel, responded to this review, 5 February 2013
We are delighted that you enjoyed your stay at the Imperial Hotel, Blackpool, part of the Puma Hotels collection. With a Hotel of this age, all our bedrooms are of differing shape and size, which is a characteristic our guests appreciate. I hope we will have the pleasure of welcoming you back in the not too distant future. Kind regards, Alison Gilmore, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cramlington, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2013

Stayed here over three nights this week. I could not pick any faults with the hotel. Impressed by the level of service, breakfasts are excellent...rooms are well appointed, equipped with trouser press and iron......huuuuge beds with superb mattresses......tea and coffee making facilities and large flat screen TV. You also get 512mb wi-fi free - which is ample browsing allowance. Would be my first choice if staying in Blackpool again...and I expect to be - soon!

Room Tip: The double rooms have queen size beds
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank 92johnnyshiraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas T, General Manager at The Imperial Hotel, responded to this review, 5 February 2013
We are delighted that you enjoyed your stay at the Imperial Hotel, Blackpool, part of the Puma Hotels collection. I was pleased to read that all the team looked after you well. I am a proud Hotel Manager and consider myself very fortunate to be surrounded by a team who, I believe, genuinely care about our guests' comfort and enjoyment. We look forward to welcoming you back in the not too distant future. Kind regards, Alison Gilmore, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, United Kingdom
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 January 2013

Bad Points: The grandeur of this hotel has not been kept on top of. There are signs of tiredness in the décor, covings and plasterwork both in rooms and communal areas.
I went on a Spa deal with a small group of girls, before booking we checked if we could have the treatments on the Sunday and this was agreed. However due to confusion with our booking and miscommunication at the hotel we had to have them early Saturday evening, this meant that our evening meal was not until 9pm and consequently we did not have time to go out into Blackpool as intended.

Good points: The spa package was good value for money and very enjoyable despite the hic-up mentioned earlier. The girls in the spa worked late to fit our treatments in and they were very friendly and accommodating. We all thoroughly enjoyed the treatments were chose.
Our package included dinner, bed and breakfast. The evening meal was 3 courses and the food was excellent. The service in the restaurant was first class. Breakfast the following morning was self service and the food equally as good.
The rooms are very spacious, comfy beds, towels/robes/slippers provided, plenty of tea and coffee.

Room Tip: Ask for a sea-view
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  • Stayed January 2013, travelled with friends
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Helpful?
4 Thank kazunpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas T, General Manager at The Imperial Hotel, responded to this review, 5 February 2013
We are delighted that you enjoyed your stay at the Imperial Hotel, Blackpool, part of the Puma Hotels collection. I was delighted to read your comments on the treatments and food, and will personally pass on your comments to the team. We hope to have the pleasure of welcoming you back to the Imperial Hotel in the near future. Kind regards, Alison Gilmore, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 January 2013

I stayed in that hotel 4 times because of a business trips
Each time for about 6 days I enjoyed the hotel over all.
Service at the reception is very good.very polite and helpful
It's spacious hotel but old style indeed .... Ok for uk
Bigger rooms than any other hotel in blackpool
I have been in a few hotels there
Breakfast is a buffet ... English style breakfast but I liked it
Every day was the same
Had fruits too
Rooms are big with huge windows but the windows do not open
Ac was not there looked like
I did not like the room service
Every year the same many ... Not much choice
And it was not delicious the tuna sandwich ....
Gym is small but ok
Pool also
They have tanning booth
I recommend the hotel
Suits are big and decor is like for the taste of the Queen of England -old fashion I can say

Room Tip: Choose a room with view to the water it's much better feeling
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  • Stayed May 2012, travelled on business
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Helpful?
1 Thank Delyan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas T, General Manager at The Imperial Hotel, responded to this review, 5 February 2013
We are delighted that once again you enjoyed your stay at the Imperial Hotel, Blackpool, part of the Puma Hotels collection. We very much look forward to welcoming you back in the near future. Kind regards, Alison Gilmore, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
derby
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 January 2013

This hotel really does pretend to be something that it can not achieve. The exterior to the hotel looks grand and welcoming, however inside the hotel portrays a very different image and persona. On first glance the hotel inside looks grand and its fixtures and fittings I am sure at one time in the past would upheld this level of grandeur. It is such a shame that the level of maintenance needed in this hotel does affect the feeling of it being grand and boarders on unkempt and tired. Having booked a premium room it was disappointing to find curtains hanging off the rail, a broken bed base, lamps not working, draughty windows, stains on fabrics, kettle dirty and needed immediate replacement. The staff in the hotel were very friendly and were able to rectify some of the problems without concern. We were most disappointed with breakfast. Again such a shame that the hotel uses such poor ingredients in their cooked breakfast menu, something I had not expected being a four star hotel. Having stayed at the Hilton Blackpool many times, breakfast is excellent and they use good quality products. In conclusion the stay was comfortable in tired surroundings. We would not stay here again purely on the basis that although the stay was bearable it does not offer what it states or attempts to achieve. The modest room price per night certainly does not reflect what is offered from this hotel. There are many other hotels in Blackpool that charge the similar rates yet offer so much more. Such a shame that this hotel can not be brought back to it's once level of splendour.

  • Stayed January 2013, travelled as a couple
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Helpful?
8 Thank michaelandnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas T, General Manager at The Imperial Hotel, responded to this review, 5 February 2013
Thank you for your review. We have already responded to your directly, and hopefully covered all your concerns. I look forward to welcoming you back to the Imperial Hotel in the not too distant future. Kind regards, Alison Gilmore, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 January 2013 via mobile

Stayed here for the weekend and was quite surprised having stayed in some of the world best hotels and also quite a few hotels in Blackpool, the imperial is steeped in English history and tradition, no tack or kiss me quick hats no Rab C Nesbit string vests, the architecture inside the building is very grandeur and the staff are as you would expect in a four star hotel, this hotel would stand up to many in any major city in the world, although a little more time spent on up keeping the maintenance a lick of paint on the windows or brasso on the extravagant chandeliers wouldn't go a miss. Also as a couple one small bottle of shampoo and small bar of soap between us for three days could be addressed. Overall though would stay again rather than anywhere else I've stayed in Blackpool

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheBoardmans11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas T, General Manager at The Imperial Hotel, responded to this review, 5 February 2013
We are delighted that you enjoyed your stay at the Imperial Hotel, Blackpool, part of the Puma Hotels collection. I was pleased to read that overall you enjoyed your time with us. With regards to the toiletries in the room, extra supplies are always available from either the housekeeping office or reception. We look forward to welcoming you back to the Imperial Hotel, in the not too distant future. Kind regards, Alison Gilmore, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Imperial Hotel

Property: The Imperial Hotel
Address: North Promenade, Blackpool FY1 2HB, England
Region: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Blackpool
#4 Luxury Hotel in Blackpool
#16 On the Beach Hotel in Blackpool
#20 Family Hotel in Blackpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Imperial Hotel 4*
Number of rooms: 180
Official Description (provided by the hotel):
The four-star Imperial Hotel Blackpool dominates the North Promenade and was one of the first hotels the Victorians built in the new seaside resort of Blackpool.Everything Blackpool has to offer is right on your doorstep and it’s a great base for exploring the surrounding region. Venture out to discover unspoilt beaches on the Fylde Coast and Cumbria’s picturesque lakes and mountains.This stunning Victorian Blackpool hotel boasts 180 modern bedrooms, 9 of which are stunning suites with sea views, it also has an indoor pool and the No.10 bar, which has served drinks to many British Prime Ministers. ... more   less 
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Also Known As:
Imperial Hotel Blackpool
Barcelo Blackpool

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