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“Appalling service”
Review of Empress Grill Room

Empress Grill Room
Ranked #235 of 753 Restaurants in Blackpool
Price range: US$16 - US$47
Cuisines: European
More restaurant details
Restaurant details
Dining options: Reservations
Description: Newly opened cool restaurant in Winter gardens complex in Blackpool that needs to be discovered by Blackpools home and tourist audience.The Empress Grillroom is linked from the www.wintergardensblackpool.co.uk .Does not appear to have its own website address
Reviewed 2 August 2014

Booked for the show and dine, left to sit for 30 minutes before being offered a drink, then 1 hour before we got our starter, totally ignored by staff, final insult was to charge £7.40 for a pint and a half of lager. the waiter explained it was from a pint bottle so he had to charge for two pints so i asked where the other half was and he said it doesnt work like that. I told him the service was appalling and he shrugged his shoulders and said yeah I dont know what went wrong we are short staffed. We had to leave because the show was about to start The food was ok but alltogether a terrible experience, the only positive was the theatre ticket was cheaper with the meal than a ticket on its own.

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Thank Kara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (101)
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59 - 63 of 101 reviews

Reviewed 31 July 2014

Me, my mum and my auntie went to see Mamma Mia on the 30/07/14 using the 'Show and Dine' package and we thought the 'Dine' part in the Empress grill room was splendid. The taste of food, the presentation of the food, the friendly staff were all to Perfection. I had the Southern Fried Chicken Goujons, my mum had the Empress Prawn Cocktail and my auntie had Greek Salad for starters and they all ticked the boxes for both size and taste. For main, I had the Cottage Pie, Chips and seasonal Vegetables, my mum had the Hoi Sin Duck Salad with Chips and my auntie had the Chicken Rogan Josh, Rice, Naan and Mango Chutney. These also tick the boxes for Amount, Taste and Presentation. And for dessert, me and my mum had the Warm Pear and Almond Tart With Custard and my auntie had the Bitter Chocolate Torte. Again, these tick all the boxes for Taste, Amount and Presentation. Last but not least, I would definitely recommend this restaurant for future visitors because the staff are very friendly, the food is very tasty and the restaurant is very clean. We all loved this place. DEFINITELY RECOMMENDED!

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4  Thank Charmaine1606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

The Chef took our booking over the phone ( I asked who he was), he was so helpfull, funny, friendly and so inviting I wanted him to sit with us as part of Mamma Mia but he had no ticket (why)????????? everything on that menu was good, we where a party of 8 and all had different things, that Greek Salad was fantastic and massive, the home-made Lasagne was superb and so different ( chicken and leek??), we watched from our table when our food was put on plates and he really, really cared, putting herbs on top and wiping plate edges, for 15 quid for 3 course meal and a show --- blackpool.... Ann W, what do you want

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4  Thank Mr_jack_and_Mr_jill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

On arrival the staff greeted us warmly, as we took our seats we asked to see the Chef about our "special needs" and he could not have been more helpfull and nothing was "ish" about his suggestions, a great meal enjoyed by all. It has to be said that some of our fellow diners on near-by tables would have probably been better off at the local burger bar Mmmmmm

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3  Thank food_and_fair_price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014

On arrival the chef was sprawled all over the till; when asked what the soup of the day was he responded "minestrone ish".

There was no feta cheese on the feta salad. When raise to the waiter, "oh I just thought it was the other table he forgot it" and to finish was apple pie when the pasty wasn't cooked! Just gave up at this stage. No apology. No refund.

Wont be going back.

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2  Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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