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“Terrible hotel!!!!!!!!” 1 of 5 bubbles
Review of BEST WESTERN Carlton Hotel

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BEST WESTERN Carlton Hotel
Ranked #36 of 72 Hotels in Blackpool
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Terrible hotel!!!!!!!!”
1 of 5 bubbles Reviewed 15 April 2014

Just returned from a two night stay at this hotel. I read the reviews beforehand and many seemed good; my experience was really awful.

On arriving at the hotel, It seemed clean and the lady on reception was polite.
When we got in to the hotel room, it felt like we were walking in to a cell. It was so small; for the money we had paid, you would not expect a room of this size. I then went in to the toilet and there was a distinct smell of vomit; very off putting. Then tried to have a shower at around 6pm and it didn't work!!! Spoke with reception who sent someone up, they also came to the conclusion is wasn't working and said they would be back in 5 minutes. We waited around 45 minutes for someone to come back and they never did, I had to go down to reception!! The lady on reception was apologetic but it was clear that she didn't really know what to do. They gave us a key to a single room next door so went to have a shower in there; nothing but freezing cold water!!
The heat in the room was unbearable, even with tv radiator turned off. We had the window open when we could but when we wanted a break from the doors banging, we had to close the window. The heat made for two very uncomfortable nights sleep.

Room service; terrible! Rang to order something and half of the menu wasn't available and the gentlemen trying to explain this, spoke very poor English so again, I had to go down to reception so I could speak with someone who could explain.

As mentioned before, the very very small bathroom smelt of vomit, it wasn't until the second day that I realised the bottom of the sink was covered in splattered sick; very unpleasant.

All in all, this hotel is really bad. I've seen photos of other rooms which do not resemble the one we stayed in. it completely ruined our stay; if I could have gone home after the first night, I would! Couldn't even read a book in bed as my bedside lamp didn't work!!

The only good thing about this hotel is the location, that was really good! Right outside the tram stop and a short walk to the tower.

To finish, if you expect to be asked how your stay was when checking out, think again!!!!

  • Stayed April 2014
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Natagle89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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966 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (217)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Gateshead, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 14 April 2014 via mobile

We have just returned from a thoroughly enjoyable stay at this lovely hotel.
The hotel is situated at the quieter north end but within easy access to everything and right on the sea front.
The staff are all friendly and the rooms beautiful. The only fault would be the noisy fan in the bathroom but could not fault anything else. We would recommend eating in the restaurant in the evening as this was a beautiful meal and very reasonably priced.
Overall a brilliant stay and we will definitely be returning. Thank you

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank salsadip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshGaur, General Manager at BEST WESTERN Carlton Hotel, responded to this review, 28 April 2014
Dear Valued Guest,

Thank you for taking the time out from your busy schedule to write a review about the BEST WESTERN Carlton Hotel. I are delighted to know that you had a comfortable stay with us. It is honest feedback from discerning guests such as you that drives our team to provide the guests the best of our services at all times.

We are pleased to learn that your enjoyed our facilities and services and shall surely convey your kind words to the team.

I would love to have the pleasure of seeing you as a regular guest and I am looking forward to welcoming you again soon!

Warmest Regards

Ash Gaur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 April 2014 via mobile

I've been in a few blackpool hotels and most have been a terrible let down, but not the Best Western Carlton. It is by far the nicest hotel I've stayed in period. And all because of the staff who work there. Nothing is too much trouble for them and their politeness and the way they run the hotel is a credit too their hotel chain. They keep a turn of the century hotel in a spotless condition and I do mean spotless. The food is ample and good quality at a very good price and the bar bill was reasonable to say the least. Well done to you all. By the way I chose the hotel on other trip adviser reviews and how right they all where. A*

Stayed April 2014, travelled as a couple
Helpful?
Thank Labbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshGaur, General Manager at BEST WESTERN Carlton Hotel, responded to this review, 14 April 2014
Dear Valued Guest,

Thank you for taking time out from your busy schedule to post your feedback about your experience at the BEST WESTERN CARLTON HOTEL.

It was indeed a pleasure to have you stay with us and to be of service to you. I am happy to note that we were able to meet up to your expectations and you enjoyed the service levels at the hotel.

Thank you once again for your FIVE STAR feedback and your kinds words. Such comments from our valuable guests help us to serve our guest in a better way every time they visit our hotel.

I would love to have the pleasure of seeing you as a regular guest and I am looking forward to welcoming you again soon!

Regards

Ash Gaur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
blackburn
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 3 April 2014

The hotel is located overlooking the Irish Sea and about a 10 min. walk to the shops and other attractions .
We stayed 3 nights b&b £40 per night and £10 seaview a night.
The hotel is spotlessly clean ,breakfast is help your self English or continental as much as you like and a good breakfast it is.
The building is probably over 100 years old so some bits look a bit tired but nothing detrimental month to stay here .
Our room was very pleasant with a 32" TV and a good size ,bathroom has only a shower this gives a decent amount of water. Our bed was to soft for my liking but others may prefer this.
There is no entertainment or other facilities in this hotel ,not while we were here.
We both really enjoyed our stay here and I have no problem recommending this hotel to anyone.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dutchyjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshGaur, General Manager at BEST WESTERN Carlton Hotel, responded to this review, 14 April 2014
Dear Valued Guest,

Thank you for taking time out from your busy schedule to post your feedback about your experience at the BEST WESTERN CARLTON HOTEL.

It was indeed a pleasure to have you stay with us and to be of service to you. I am delighted to read that we were able to meet up to your expectations and you enjoyed the service levels at the hotel.

I would love to have the pleasure of seeing you as a regular guest and I am looking forward to welcoming you again soon!

Regards

Ash Gaur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Carlton Hotel

Property: BEST WESTERN Carlton Hotel
Address: 282 Promenade, Blackpool FY1 2EZ, England
Region: United Kingdom > England > Lancashire > Blackpool
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Blackpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN Carlton Hotel 3*
Number of rooms: 58
Official Description (provided by the hotel):
Be right beside the seaside! The Best Western Carlton Hotel enjoys a fantastic seafront location, overlooking the beautiful Fylde coast. Though you’ll enjoy the quiet setting of the Northern Promenade here, you’ll be just minutes from the centre of Blackpool and its many attractions. Built at the turn of the century, the Best Western Carlton Hotel boasts panoramic scenery across the Irish Sea, as well as a ‘front row’ view along 12 miles of sandy beaches and the famous Golden Mile! Be our guest in Blackpool. A leisurely stroll will take you to the town Centre and Winter Gardens, and Blackpool’s best bits are within easy reach! 1 mile from Blackpool Tower with 5 new attractions, 3 miles from The Pleasure Beach, 5 miles from Blackpool Airport, 1 mile from the Sea Life Centre, 2 miles from Madame Tussauds, 0 miles from The Beach! There are lots of shopping opportunities nearby in the city centre, and at Hound’s Hill Shopping Centre. Find out more about locations near the Best Western Carlton Hotel. Best Western Carlton Hotel at a glance. Whether you’re here with the family or spending time with that special someone, you can look forward to a warm Lancashire welcome! Our Values: Our aim is simple – we want to make sure your stay is as enjoyable, relaxing and memorable as possible. Our friendly staff will go out of their way to meet your every need, so for the warmest of welcomes, be our guest! ... more   less 
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Also Known As:
Best Western Blackpool
Blackpool Best Western

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