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“Great food but the service blows.” 3 of 5 bubbles
Review of Pizza Express

Pizza Express
Ranked #240 of 704 Restaurants in Blackpool
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Groups, Kids, Child-friendly
Dining options: Lunch, Dinner, After-hours, Free Wifi, Highchairs Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Thornton Cleveleys, United Kingdom
Level Contributor
9 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Great food but the service blows.”
3 of 5 bubbles Reviewed 21 June 2014

The food is excellent however over six visits, only once have I placed my order for my first drink within 20 minutes of arriving. We only continue to use the place for some discounts that we are entitled to. I'd have stopped going otherwise by now.

  • Visited June 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank fleecicle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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412 reviews from our community

Visitor rating
    165
    83
    56
    58
    50
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Bournemouth, United Kingdom
Level Contributor
14 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Pleasantly surprised”
5 of 5 bubbles Reviewed 19 June 2014

We were in the Winter Gardens for a dance competition, afterwards we were looking for somewhere to eat, to be trueful we tend to avoid chain places as the food is often non descript and service appauling.
HOW WRONG WERE WE!! - we went on two nights and on boh occassions we had SUPERB service, the first time was by Karim who came from Bolton- who was helpful in choices of food...the second time it was a lady who had hurt her arm through husky racing ....equally helpful.We were also surprised to see a good choice of Gluten Free meals. All in all the two visits have changed our perception of chain places -THANK YOU

  • Visited June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
30 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Amazing service, great food & lovely interior”
5 of 5 bubbles Reviewed 17 June 2014

Visited Pizza Express Blackpool on 16/06/14 - just before the Pet Shop Boys played at The Winter Gardens - which was just across the way. Restaurant was full on arrival but staff assured us our wait would be no longer than 15 mins & that turned out to be spot on. The staff were clearly under pressure to deliver but there was a real buzz about the place. Waiters were really friendly, funny & professional, despite the heavy workload. Food arrived in good time & was amazing. The interior decor is contemporary & differs from the traditional Pizza Ex design. Would highly recommend this place & will return on our next trip to the town.

  • Visited June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Red-Leather-Elephant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walsall, United Kingdom
Level Contributor
23 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Express it is not!”
2 of 5 bubbles Reviewed 11 June 2014

There is slow, there is very slow, then there is Pizza not-Express Blackpool.

After an early start and a day out in Blackpool we were hungry and needed something to eat before a long drive home. Our order was taken promptly and our drinks arrived, but then we had to wait, and wait and wait. Whist there were a reasonable number in the restaurant it was not packed and service really should have been quicker. When the food did arrive one pizza was just about warm enough to eat whilst another was so cold it had to be sent back. The staff were apologetic and did replace it quickly and the food, once sorted out, was tasty and of good quality, however it seems we were then forgotten about again.

Trying to get the staffs attention to get the bill proved difficult. In the end I had to go the desk to ask for it on my way out to fetch the car and leave my wife to pay.

Maybe it was just a bad night or inexperienced staff as in our experience Pizza Express normally do much better with their service than this.

  • Visited May 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Ian V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford, United Kingdom
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Would go again.”
5 of 5 bubbles Reviewed 10 June 2014 via mobile

We found the food quality to a high standard and portions size more than adequate. The staff did more than any previous pizza express we have visited as giving a child the opportunity to make biscuits whilst our food was being prepared and then have them baked to take home was excellent. Would recommend not only for the food but the extra mile the staff went made all the difference.

Visited June 2014
Helpful?
Thank StuRowley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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