Stayed for 2 nights in the Canasta. Room very small and tired. The breakfast was very good and dining room staff were very friendly which is more than can be said for the reception. On our first night stay the fire alarm was activated at 06:45, we made our way to the assembly point with what seemed like 30% of the guests. There was no roll call to see if anyone was left in the building, when we asked the 'owner' what had happened he stated it was not a test but no explanation for the alarm was given. When we checked out the key was taken from us but there was no 'Cheerio, thanks for staying with us etc' not very good Customer Service and with the choice there is in Blackpool surely the Customer should come 1st!
- Official Description (provided by the hotel):
- 31 en suite bedrooms (10 with sea views) located on the seafront within 10 minutes walk from the Blackpool Tower. Family run hotel - very friendly and meticulously clean. No stag or hen parties. ... more less