When booking a hotel I always consult TRIPADVISOR and probably, like most of you, I am sometimes confused by the conflicting reviews I see on some hotels; some love the place, some absolutely detest it. I think some of the travellers have expectations far greater than my own. I tend therefore to give the benefit of the doubt to the premises where there are at least some positive reviews posted.
After my trip to the Waldorf recently however I will be far more cynical and suspicious. This place was everything the poor reviews claimed. Firstly I must state I was not seeking top of the range accommodation, I simply expected reasonable quality and decent service for the money I paid.
On arrival the hotel was deserted, there was no one at reception to book us in. The hotel itself had a dismal atmosphere about it; a kind of run down feel as if it was being run with the minimum of expense. We chose what we believed to be the best room in the hotel, the bridal suite, which turned out to be a huge disappointment; it was simply a very average, smallish room with a four poster bed. The room was clean however, which was a small mercy. What we didn't know at the time was that the room leaked like a sieve. When we returned after a walk through Blackpool, admittedly after an incredibly wet day, we found water dripping down the walls and onto the furniture.
We were given a choice of alternative rooms and we picked the lesser of the two evils. The bedroom itself was clean but the toilet / shower room was a bit on the grubby side and freezing cold into the bargain.
Breakfast was a challenge. The dining room was busy but there was no member of staff to tell us what the procedure was; help yourself or wait to be seated etc. We got conflicting advice on this from the waitress I did manage to intercept and from reception.
Service was poor. Milk, orange juice and butter were left to run out with no one apparently noticing that these needed replenished. There were three waitresses, one who was dashing about everywhere trying to cover all bases, the second one trying hard to assist and the third drifting aimlessly around the dining room at a pace a tortoise could easily best, and a manner of sullenness and complete indifference.
The food, when it came, was adequate; some guests, including ourselves, spent more than twenty minutes before having their breakfast orders taken. The tablecloths were grubby and needed changed but this did not seem to be on the agenda. If it hadn’t been for the priceless humour of some of the guests in the face of this debacle it would have been absolutely unbearable.
Servicing of the rooms was minimal.
On one day of our stay the shower ran just above tepid; something a number of guests complained about as part of the breakfast conversation. I don't believe anyone raised this with the hotel management. You got the feeling there wouldn't be any point. You paid in full at the time of arrival therefore you are in a position of weakness right away.
I wish I had believed the poor reviews this hotel received and booked somewhere else to stay. The experience has turned me against returning to Blackpool in the near future. By all means, try this hotel if you must, but be warned, banish all expectation of a pleasant, value for money experience; only that way will you avoid extreme disappointment.
- Official Description (provided by the hotel):
- Ten minutes from the M55 motorway and within half a mile of the Squiresgate Lane dual carriageway, The Waldorf is ideally situated for both business travellers and tourist alike. We are situated atthe southern end of The Goulden Mile, 2.2 miles from the Airport, a five minute walk from Blackpools Pleasurebeach and 2.7 miles from the World Famous Blackpool Tower and its amazing Ball Room.We offer clean, comfortable tourist class accommodation at reasonable prices which vary by season and availability, (early booking discounts may be available for bookings made directly through our reservations line), from time to time special rates may be seen on partner and affilliates sites. ... more less
- Reservation Options:
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- Also Known As:
- The Waldorf Hotel Blackpool
- Waldorf Hotel Blackpool