From the website, this hotel looks like a grand old hotel, but in reality it is a poor excuse for a hotel. As a family with a young daughter, we paid an additional fee to stay in an executive room. What we actually received was a dirty room with only one double bed. We were informed on check in that we would have to move rooms on the second night, only for the hotel staff to loose our luggage. A member of staff let them self into the room at 3.30am on the second night, only to realise that there were people asleep in the room. The dining area was dirty with no co-ordination from a supervisor or manager and little regard for hygiene. The entertainment in the evenings which was promised was cancelled on the second night as a private party was using the only entertainment room - this was not communicated to paying guests. The fire alarm went off on night three, only for staff to panic as they didn't know what to do - one man fell down the stairs during the panic, no staff cleared rooms people were outside, in the lobby and in the corridors - absolute madness. The reception staff were very very rude and had no idea what to do. The promised wi-fi was only available in one room, the room service was non-existent. Our promised bath was in fact a shower and the hotel windows have obviously never been cleaned. Lifts only go to certain parts of the hotel as the hotel is on split floors, as my wife was disabled this of course made things very difficult. I would advise anyone looking for a hotel in Blackpool to avoid this drab, dated, dirty excuse for a hotel at all costs.
- Official Description (provided by the hotel):
- The Grand Metropole Hotel, Blackpool is the only hotel in Blackpool which is located between the sea and the promenade, offering uninterrupted views out across the Irish Sea. Close to both the North Pier and the famous Blackpool Tower, this hotel in Blackpool is perfectly located for all of Blackpool's attractions and entertainment venues. ... more less
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- Also Known As:
- Grand Metropole Blackpool
- Hotel Grand Metropole