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Grand Metropole Hotel
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Reviews (3,984)
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2,148 - 2,153 of 3,984 reviews
Reviewed 23 July 2014

I read many reviews on Tripadvisor before deciding to 'take the chance'! Would describe our room as well worn and a bit of a blast from the past however very spacious with a great sea view. We have 2 small children who are both relaxed and happy here. Staff have been friendly and helpful. The hotel is certainly nothing fancy (nowadays) but definitely worth a chance given the prices on offer. Thank you to the helpful young bar man who brought up a glass of milk to the room for our wee girl at bedtime. Not tried breakfast yet...

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Realisticblurb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joepiper, General Manager at Grand Metropole Hotel, responded to this reviewResponded 18 August 2014

Dear Guest, many thanks for taking the time to post a review.

Your comments are very much appreciated and have been passed on to the Staff. Its good to get a balanced view on these matters. Sometimes one has to experience the Hotel for them selves rather than rely on dubious inaccurate reports.

I was particulaly pleased to read that you found the staff to be helpful and friendly.

We look forward to welcoming you back.

Regards,

Francis Sheridan.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

Satyed over night and I can't complain about the room we were given Ground floor. It was really clean throughout, bed was fine, bathroom was decent, Towels were clean.

One grumble was the bins being put out at 7-7.30am outside the window, but they are doing the job I was awake, but they were a bit noisy.

Car Park is a bit of a mare but that inconsiderate drivers blocking people in, can't blame the hotel for that. Over all I was really happy and would come back for the price we paid....but...

The breakfast was not the best! In fact it was pretty much inedible by my standards, Sausage looked deep fried, I cut in to it and spat it out, bacon looked and smelt like it was boiled, fried eggs were swimming, scrambled eggs were OK, bit watery, beans and tomatoes were just that. It really needs looking at, for me a B&B is about a half decent breakfast, this wasn't even close.

Would I come back? Yes, the room was fine but I'd head out to get a breakfast. I have another review of a Breakfast place in Blackpool which was spot on.

Room Tip: Only stayed on the ground floor (3) but this was fine for us
  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Jimmytreatingtons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joepiper, General Manager at Grand Metropole Hotel, responded to this reviewResponded 18 August 2014

Dear Guest, many thanks for taking the time to post a review.

Your comments are very much appreciated and have been passed on to the Staff. Its good to get a balanced view on these matters. Sometimes one has to experience the Hotel for them selves rather than rely on dubious inaccurate reports.

I was particulaly pleased to read that you liked your room and found it to be clean.

We look forward to welcoming you back.

Regards,

Francis Sheridan.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

Rude sarcastic reception staff.
Slow working lifts
Out of date decor
Grubby carpets and skirting boards
Bathroom was discussing and dirty
Windows were rotten with broken handles

Breakfast was a grotesque experience. Tea and coffee offered when we were about to leave.

This lovely old building could be so much more nicer. It needs a lot of investment.

Stayed: July 2014, travelled as a couple
4  Thank Burnett-Bloomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joepiper, General Manager at Grand Metropole Hotel, responded to this reviewResponded 28 July 2014

Dear Guest, Thank you for taking the time to post your comment on Trip Advisor.

Please accept my apologies for those aspects of your stay that you were un-happy with.

Your comments about the disappointing elements of you stay have been de-briefed with the appropriate personnel and corrective action taken as necessary.

Again thank you for taking the time to give us this feedback, and apologies again that it was necessary to do so.

Regards,

Francis Sheridan.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

Me n my family all 7 of us stayed here (horrible)got to be the worst hotel yet,,,,, for cleanliness Absaloot disgrace other peoples clothes in wardrobe, ,, human dirt in the toilet,,,, to,top it off the ladies toilet in the foyer was covered in human crap,in,1,cubicle,n,the time of the month in the other,,, yuck wont be back,,, n,, maybee if thay reed this on here the will get the job done rite,,,, so be careful when u r lookin,,,,,

  • Stayed: July 2014, travelled with family
    • Service
3  Thank john m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joepiper, General Manager at Grand Metropole Hotel, responded to this reviewResponded 28 July 2014

Dear Guest, Thank you for taking the time to post your comment on Trip Advisor.

Please accept my apologies for those aspects of your stay that you were un-happy with.

Your comments about the disappointing elements of you stay have been de-briefed with the appropriate personnel and corrective action taken as necessary.

Again thank you for taking the time to give us this feedback, and apologies again that it was necessary to do so.

Regards,

Francis Sheridan.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

Very small room on ground floor, requested ground due to walking frame but wasnt enough room to use it in the very small double room. Not clean room at all, wouldnt ever go back, last their 2yrs ago, what a change.

Stayed: June 2014, travelled as a couple
1  Thank SUEYCAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joepiper, General Manager at Grand Metropole Hotel, responded to this reviewResponded 28 July 2014

Dear Guest, Thank you for taking the time to post your comment on Trip Advisor.

Please accept my apologies for those aspects of your stay that you were un-happy with.

Your comments about the disappointing elements of you stay have been de-briefed with the appropriate personnel and corrective action taken as necessary.

Again thank you for taking the time to give us this feedback, and apologies again that it was necessary to do so.

Regards,

Francis Sheridan.
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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