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“Grand Hotel”

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Grand Metropole Hotel
Ranked #67 of 70 Hotels in Blackpool
South Shields, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Grand Hotel”
Reviewed 25 July 2014

Ideally situated for all the attractions in Blackpool staff and service was excellent
Breakfast very good the evening meal on the whole good but basic rooms clean but a definite refurbishment needed in our bathroom and in the furnishings

Room Tip: top floor for smokers Sea view restricted but quiet
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank joewx123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joepiper, General Manager at Grand Metropole Hotel, responded to this review, 18 August 2014
Dear Guest, many thanks for taking the time to post a review.

Your comments are very much appreciated and have been passed on to the Staff. Its good to get a balanced view on these matters. Sometimes one has to experience the Hotel for them selves rather than rely on dubious inaccurate reports.

I was particulaly pleased to read that you enjoyed teh experience.

We look forward to welcoming you back.

Regards,

Francis Sheridan.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,577 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,266)
Date | Rating
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  • Any
English first
Greenock, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2014

Beautiful sea view and close to trams and North Pier. Positives end there sadly. It was a tiny room for a big old hotel and barely room to erect the travel cot let alone move around with the pram in the room. Room was on the surface ok for cleanliness but windows full of flies dead and alive and dirt. Kettle unusable due to rust and grime inside just as well really as the tea was grenuinley the worst I've ever tasted. Breakfast was disgusting, filthy dining room, highchair grimy didn't go near it after first experience, food terrible quality, badly cooked and served on dirty plates and tables. Bed wasn't the worst and all staff were friendly enough! Will avoid Hotel and Blackpool in future as sadly very run down.

Room Tip: Large room with sea view if you must go.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Oscarsmum20132014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joepiper, General Manager at Grand Metropole Hotel, responded to this review, 28 July 2014
Dear Guest, Thank you for taking the time to post your comment on Trip Advisor.

Please accept my apologies for those aspects of your stay that you were un-happy with.

Your comments about the disappointing elements of you stay have been de-briefed with the appropriate personnel and corrective action taken as necessary.

Again thank you for taking the time to give us this feedback, and apologies again that it was necessary to do so.

Regards,

Francis Sheridan.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2014

I read many reviews on Tripadvisor before deciding to 'take the chance'! Would describe our room as well worn and a bit of a blast from the past however very spacious with a great sea view. We have 2 small children who are both relaxed and happy here. Staff have been friendly and helpful. The hotel is certainly nothing fancy (nowadays) but definitely worth a chance given the prices on offer. Thank you to the helpful young bar man who brought up a glass of milk to the room for our wee girl at bedtime. Not tried breakfast yet...

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Realisticblurb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joepiper, General Manager at Grand Metropole Hotel, responded to this review, 18 August 2014
Dear Guest, many thanks for taking the time to post a review.

Your comments are very much appreciated and have been passed on to the Staff. Its good to get a balanced view on these matters. Sometimes one has to experience the Hotel for them selves rather than rely on dubious inaccurate reports.

I was particulaly pleased to read that you found the staff to be helpful and friendly.

We look forward to welcoming you back.

Regards,

Francis Sheridan.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 July 2014

Satyed over night and I can't complain about the room we were given Ground floor. It was really clean throughout, bed was fine, bathroom was decent, Towels were clean.

One grumble was the bins being put out at 7-7.30am outside the window, but they are doing the job I was awake, but they were a bit noisy.

Car Park is a bit of a mare but that inconsiderate drivers blocking people in, can't blame the hotel for that. Over all I was really happy and would come back for the price we paid....but...

The breakfast was not the best! In fact it was pretty much inedible by my standards, Sausage looked deep fried, I cut in to it and spat it out, bacon looked and smelt like it was boiled, fried eggs were swimming, scrambled eggs were OK, bit watery, beans and tomatoes were just that. It really needs looking at, for me a B&B is about a half decent breakfast, this wasn't even close.

Would I come back? Yes, the room was fine but I'd head out to get a breakfast. I have another review of a Breakfast place in Blackpool which was spot on.

Room Tip: Only stayed on the ground floor (3) but this was fine for us
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Jimmytreatingtons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joepiper, General Manager at Grand Metropole Hotel, responded to this review, 18 August 2014
Dear Guest, many thanks for taking the time to post a review.

Your comments are very much appreciated and have been passed on to the Staff. Its good to get a balanced view on these matters. Sometimes one has to experience the Hotel for them selves rather than rely on dubious inaccurate reports.

I was particulaly pleased to read that you liked your room and found it to be clean.

We look forward to welcoming you back.

Regards,

Francis Sheridan.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 July 2014 via mobile

Rude sarcastic reception staff.
Slow working lifts
Out of date decor
Grubby carpets and skirting boards
Bathroom was discussing and dirty
Windows were rotten with broken handles

Breakfast was a grotesque experience. Tea and coffee offered when we were about to leave.

This lovely old building could be so much more nicer. It needs a lot of investment.

Stayed July 2014, travelled as a couple
Helpful?
4 Thank Burnett-Bloomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joepiper, General Manager at Grand Metropole Hotel, responded to this review, 28 July 2014
Dear Guest, Thank you for taking the time to post your comment on Trip Advisor.

Please accept my apologies for those aspects of your stay that you were un-happy with.

Your comments about the disappointing elements of you stay have been de-briefed with the appropriate personnel and corrective action taken as necessary.

Again thank you for taking the time to give us this feedback, and apologies again that it was necessary to do so.

Regards,

Francis Sheridan.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 July 2014

Me n my family all 7 of us stayed here (horrible)got to be the worst hotel yet,,,,, for cleanliness Absaloot disgrace other peoples clothes in wardrobe, ,, human dirt in the toilet,,,, to,top it off the ladies toilet in the foyer was covered in human crap,in,1,cubicle,n,the time of the month in the other,,, yuck wont be back,,, n,, maybee if thay reed this on here the will get the job done rite,,,, so be careful when u r lookin,,,,,

  • Stayed July 2014, travelled with family
    • Service
Helpful?
3 Thank john m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joepiper, General Manager at Grand Metropole Hotel, responded to this review, 28 July 2014
Dear Guest, Thank you for taking the time to post your comment on Trip Advisor.

Please accept my apologies for those aspects of your stay that you were un-happy with.

Your comments about the disappointing elements of you stay have been de-briefed with the appropriate personnel and corrective action taken as necessary.

Again thank you for taking the time to give us this feedback, and apologies again that it was necessary to do so.

Regards,

Francis Sheridan.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 21 July 2014 via mobile

Very small room on ground floor, requested ground due to walking frame but wasnt enough room to use it in the very small double room. Not clean room at all, wouldnt ever go back, last their 2yrs ago, what a change.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank SUEYCAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joepiper, General Manager at Grand Metropole Hotel, responded to this review, 28 July 2014
Dear Guest, Thank you for taking the time to post your comment on Trip Advisor.

Please accept my apologies for those aspects of your stay that you were un-happy with.

Your comments about the disappointing elements of you stay have been de-briefed with the appropriate personnel and corrective action taken as necessary.

Again thank you for taking the time to give us this feedback, and apologies again that it was necessary to do so.

Regards,

Francis Sheridan.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Metropole Hotel

Property: Grand Metropole Hotel
Address: Princess Parade, Blackpool FY1 1RQ, England
Region: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #67 of 70 Hotels in Blackpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grand Metropole Hotel 3*
Number of rooms: 209
Official Description (provided by the hotel):
The Grand Metropole Hotel, Blackpool is the only hotel in Blackpool which is located between the sea and the promenade, offering uninterrupted views out across the Irish Sea. Close to both the North Pier and the famous Blackpool Tower, this hotel in Blackpool is perfectly located for all of Blackpool's attractions and entertainment venues. ... more   less 
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Also Known As:
Grand Metropole Blackpool
Hotel Grand Metropole

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