Well we booked and paid for our trip to Blackpool and staying at the Abbey Lodge hotel through Last Minute.com back in July. It was the worse start to a trip ever, as per our conformation from Lastminute we called the hotel before we started our 7 hour drive south to Blackpool, but got no answer just eventually forwarded to a fax machine. We tried all day during our drive but still no reply, when we got there there were no lights on but we were advised the place was not manned so we went for something to eat.
After continuing to call we headed back to the hotel only to find out from neighbouring hotels that the hotel we booked was closed as the owner was on holiday, we then had to find alternative accomodation while on the street with nowhere else to go.
I have found this a very poor customer experiance, and up to now I am not sure if the blame lies with Lastminute or from the hotel who had taken our payment. Not heard from the hotel since and I have had to chase lastminute since I came back and may get a refund in another ten working days, again very poor since I paid right away when booking.
I am only marking this hotel down due to not getting in so I cannot mark it positively and not due to the fact we got into the hotel. For as much as I am marking the hotel as not recomending them it is also directed at lastminute.
- Official Description (provided by the hotel):
- Abbey Lodge is in the popular area of Palatine Road, Central Blackpool. We are situated at little over 5 minutes walk from the Promenade, Town centre all its busy shops and nightlife..We are also far enough away to guarantee a good, quiet night's sleepA variety of tastefully decorated room sizes are available Kingsize ,Double and Single. All of our bedrooms have private en-suite bathrooms, with toilet & shower. Tea & coffee making facilities in every room. Towels & Toiletries are supplied each day, as required Hairdryers, and an iron & ironing board are always available free of charge within your Room. All bedrooms are equipped with 42 channel Free View television. All bedrooms & bathrooms, tidied & cleaned on a daily basis.We operate based on the belief that our guest's needs are of the utmost importance. We are committed to meeting those needs. As a result, a high percentage of our business is from repeat Custom. ... more less
- Reservation Options:
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