Clocked in Monday Feb 24th to be given room 5. Noticed grubby top sheet so pulled sheet back only to find filthy bottom sheet.Blood stained and grubby.
Was distraught really upset travelling to Blackpool on business.
Went downstairs and rang bell 3 x but no reply.
Walked out and went up Market having to carry all my heavy luggage .
2 days later received e mail in Junk Mailing saying I had been given wrong room and this was one of elderly Gentleman whod had accident.
Asked many friends about this. Opinion was human error can happen BUT e mail was from Novello was most unpleasant with hoteliers most concerned about their reputation rather than how this incident dearly upset me.
I felt physically sick leaving the hotel
- Official Description (provided by the hotel):
- Welcome you to The Novello B & B with 15 en-suite bedrooms and a lift to all floors, comfortable clean and bright bedrooms and offering a traditional home cooked breakfast in our comfortable restaurant. We also have a lovely lounge TV room. We are a stone's throw away from the beach and a hop skip and jump from the town center. We can offer accommodation to all ages but do not accept stag and hen parties. We are located opposite the coach station and have car parks either end of our street. If you're looking for a home from home then we are for you and look forward to seeing you at The Novello B & B soon. We do not have any parking here but there is car parks near us. ... more less
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- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travel Republic (UK), TripOnline SA, Priceline, Odigeo, Evoline ltd and HotelQuickly so you can book your Novello B&B reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.