We arrived as a hen party (which I've just seen from the manager that they do not admit hen and stag parties..UNTRUE.. We were one of 2 parties.. the other being 25 stags.) on Saturday at around 12.30, we were unable to get into all of our rooms as they were still being cleaned, but 3 were available so we could at least store our bags until they were ready.. at 5.30pm 3 of us still hadn't been allocated a room, an were told by a very surly woman on the desk that there were no rooms left..after a LOT of arguing with us, and at one point, we were told to shut up, we finally managed to sort it out..a bit of customer service training wouldn't go amiss..
The cleaning staff also could do with a bit of training.. 1 toilet roll in a room with 4 people, floors not hoovered very well.. clean sheets used to prop doors open before they're put onto beds..
The rooms were stifling, as there is only one small window that opens, maybe installing a small fan in each room would help..
The only saving grace were the dining room staff and the bloke on the desk at night who also ran the bar.. hard working and pleasant..
Best I can say was adequate for what we needed and close to centre of town..
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- Also Known As:
- Melville Hotel Blackpool