After choosing a Premier Inn(our normally preferred choice ) for our day in Blackpool 6/8/14 we arrived at our hotel about 5pm and went to our room to discover its was really warm I checked the temperature unit to discover it wasn't working (no read out) and assuming it was an AC unit I complained and I was told that it wasn't AC unit and a fan was provided and I could open window ,also they had taken batteries out of unit for obvious reasons ????...what in case I accidently turned heating up ? or maybe if I was cynical I couldn't see the actual high temperature reading ? so after explaining to guy at desk that a comfortable temperature is conducive to a good nights sleep I was greeted with a nothing we can do about it attitude. So after an awful nights sleep I have requested a refund, strangely enough it was cool outside ( I was hanging out of window at 3am to get cool) yet the heat inside would point to a heating issue with the hotel in general.
Looking at old reviews going back to 2012 it seems this heating issue has been long acknowledged by head office ......so there really is no excuse hence my refund request.... slap on the fingers for Whitbread Inc.
Couple of other small gripes worth mentioning disappointed that the hot breakfast was not buffet although food was good quality and no coffee machine (coffee in thermos was awful) and no whole milk there was semi skimmed only which stopped my wife having cereals there really should be a choice. All other aspects of our stay were the normal high standard.
I'm sad to be negative our stays in other Premier inn locations like Liverpool, Manchester ,plus business stays have been top notch.
- Official Description (provided by the hotel):
- Blackpool Airport is based at the international gateway to Blackpool. All of our rooms are fully equipped with everything a family will need to have a fantastic stay. Blackpool Pleasure beach is under 2 miles away. The adjacent 2for1 restaurant, The Air Balloon, offers great pub food and a children's Wacky Warehouse. So why not sit in the sunshine for lunch and catch a few rays on the nearby beach. Important info We are located close to a major airport. Our bedrooms are insulated to minimise any possible noise disturbance. Directions: M55(J4), follow A5230 and turn left at 1st roundabout to just before Squires Gate Railway Station. Next to the Air Balloon ... more less
- Also Known As:
- Premier Inn Blackpool Airport Hotel Blackpool