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“marg and len [mr.t] west brom”
Review of Hotel Craig-Y-Don

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Hotel Craig-Y-Don
Ranked #6 of 73 Hotels in Blackpool
Certificate of Excellence
Reviewed 14 August 2012

stayed 10th aug.to 13th. hotel great breakfast brill. it is a buffet so can eat as much as you like very well cooked.hotel very clean and rooms nicely decorated ,towels lovely and thick not paper thin as we have had in other hotels we have stayed in. we have booked for sept. must be good for MR.T. to want to return, can,t wait. people who own it make you very welcome really friendly, felt as though we had made new friends.this hotel is in a great location close to bus and tram stops.enjoyed the entertainment didn,t win at bingo but never mind, can,t have everything maybe next time.

  • Stayed: August 2012, travelled as a couple
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Thank margaret c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigYDonBlackpool, Owner at Hotel Craig-Y-Don, responded to this reviewResponded 31 August 2012

thank you for taking the time to post such a great review, good to see you both again

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Reviews (756)
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705 - 711 of 756 reviews

Reviewed 12 August 2012

The Craig y don is a comfortable hotel but the room we had was nothing like the ones shown online, at the back of one of the units the paper was ripped off the wall and it could have been cleaner. The shower drain was blocked, we had to unblock it ourselves before the water would drain. The cabaret was dated and poor, the kids lounge was locked leaving them with limited choice in what to do. I feel the owners could have made more effort to get to know the people staying there. The food on the whole was good although for a 'buffet' the choices were very limited, the staff did their best but were sometimes disorganised. We had to buy an iron as none were available for us to use ,as no one had returned them surely there should be a system for returning them .The price of the cans of juice was shocking at £1.20 a can.

  • Stayed: August 2012, travelled with family
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2  Thank sandra l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigYDonBlackpool, Owner at Hotel Craig-Y-Don, responded to this reviewResponded 13 August 2012

Dear guest, why were none of these issues raised at reception, all guests on departure are asked if everything has been ok for them.

The blocked shower should have been reported and it would have been dealt with straight away

NONE of the rooms have ripped wallpaper and are very clean

All the items that were in the games room, pool table, x box kinnesct and aracade machines are now in the main longe The gamesroom was down a flight of stairs, so we thought it would be safer for parents to supervise their children in the lounge. We feel there are enough items for the childred to play with, we are not a holiday camp!

The price of cans of pop has gone up by 40% from the wholesaler in recent years, We have absorbed most the cost ourselves. Fruit shoots and cordial are for sale at 80p.

As owners we are friendly to all our guests, bearing in mind we have 90 guets a day staying with us, its impossible to get to know the guests on a personal level. If you want that sort of attention its probabley best to stay at a small B&B.

We have a good reputation for our entertainment, and its free, there are many hotels/guest houses in blackpool charging more than us and you dont get any entertainment.

We find this review very disapointing, our seleves and the staff work very hard to ensure the guests have a good holiday, you just cant please some people.

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Reviewed 7 August 2012

we visited this hotel with our 14 yr old grand daughter ,the hotel itself is clean ,and the food is lovely ,the staff are very nice, the only thing that lets them down is the very dated entertainment,on the friday night was a male singer who was stuck in the 50s and 60s,and his language was not good especailly with kids in the room,the saturday nght was bingo then a quiz then kareoke,which you would think would be ok,but it was one song then again 3 , 60s songs were played,most of the guests were like muself born in the 60s some were in the 70s ,we were so bored,my grand daughter asked if she could go up to bed as she had never heard of half of the songs ,they have a dj who has all the equipement there and is only a young lad so please bring your entertainment up to date,and also if you advertise as a family hotel dont allow your acts to swear not nice

  • Stayed: August 2012, travelled with family
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Thank father
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigYDonBlackpool, Owner at Hotel Craig-Y-Don, responded to this reviewResponded 8 August 2012

We are pleased you enjoyed your stay. in response to the entertainment, the usual friday evening act was on holiday so we had a stand in. we wasnt aware he had sworn as it was not brought to our attention by the guests or bar staff. Most of the caberet acts do sing popular songs from the 50's, 60's, 70.s. the minute they start singing modern songs our older guests are not happy and go to bed. Saturday night is disco and karoke night which is geared to the children, the dj plays requests, so if more guests are asking for 60's songs there is not a lot we can do.We have arcade machines, x box kinnect, pool table to entertain the children. We were in the bar ourselves sat night and there was a brilliant atmosphere. We have a good reputation for our entertainment.

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Reviewed 5 August 2012

just got back from the crag y don after spending a 3 day stay bed and breakfast.i was there with my 2 daughters and son in laws and my 4 grandchildreen. we were all made feel so welcome from the moment we arrived till the moment we left. guy and barbra the oweners are so helpfull the rooms where all lovely and clean and modern,the breakfast was lovely plenty of choice lovely and warm all home cooked. the entertainment at night was great each night something different, i have been going to this hotel now for 7 years and everytime i go it just feels like home i love this hotel i will always come back to the hotel crag y don everytime i return to blackpool. i can honestly say this is the best hotel in blackpool i have been to a lot of hotels but you can not fault this one in anayway. thanks again barbra and guy for our lovely stay. see you in september. janet mcmullen coatbridge,

Room Tip: i have been in a lot of rooms now and could not say which one would be the best they are all lovely.
  • Stayed: July 2012, travelled with family
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3  Thank Jinty-55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigYDonBlackpool, Owner at Hotel Craig-Y-Don, responded to this reviewResponded 8 August 2012

Thank you for the great feed back, we try to ensure our guests have a good holiday

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Reviewed 4 August 2012

First time staying at this hotel and won't be looking to go anywhere else from now on. Room and en suite were spotlessly clean as was rest of the hotel. Breakfast which is buffet style was really nice. Not only were the rooms clean, they have also been redecorated and have matching bedding and wallpaper with white modern chest of drawers and bedside cabinet. The en suite in the room we were in has a walk in shower, new toilet, sink and flooring. The front of the hotel has a lovely garden with tables chairs and a water feature. Many hotels charge full price for kids over 12 but here it's half price till they reach 16. The staff are really helpful and friendly especially the owners Barbara and Guy and also Neil and Scott the night porter. Thank you for making our stay a pleasant one and hope to return again this time next year. Elaine & Sean

  • Stayed: August 2012, travelled with family
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Thank Lainey47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2012

Really enjoyed our stay very clean breakfast great entertainment every night excellent value and staff were brilliant definitely going bk nxt year A++ very close to everything tram stop and bus stop right outside

  • Stayed: July 2012
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Thank Emski1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2012

This hotel is very clean and tidy. we stayed for bed and breakfast the food and service were very god until our last day when they ran out of both eggs and bacon and we were informed even though there were 20 minutes before service finished that they would not be providing any further food.
at 10:25, 5 minutes prior to checkout the cleaner banged on the door to suggest we should vacate the rooms, these two incidents stopped this hotel at rating at very good.
Other than the 2 incidents listed above the hotel was good value for money the bar sevice was good and they serve a very nice pint at a reasonable price, and the hotel has a good central position.

Room Tip: we stayed in a none see view room at the rear of the hotel, be warned apart from looking down on he...
  • Stayed: July 2012, travelled with friends
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Thank Bill_1962_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigYDonBlackpool, Owner at Hotel Craig-Y-Don, responded to this reviewResponded 29 July 2012

Thank you for the positive feed back. However can I point out that check out time is 10pm, this information is displayed around the hotel and in the bedroom browser. Breakfast is served right up to 9.30 and the hot buffet is regular filled up until this point, I have checked with the restaurant staff and they are baffled, as we have had no guests who have not had breakfast. Any issues that guests have should be raised with the management team so we can assure our guests are happy..

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Additional Information about Hotel Craig-Y-Don

Address: 211-213 Promenade, Blackpool FY1 5DL, England
Phone Number:
Region: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #6 of 73 Hotels in Blackpool
Price Range: £57 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Craig-Y-Don 2*
Number of rooms: 62
Official Description (provided by the hotel):
The ever popular Craig-y-Don, situated in the most central position of the promenade, overlooking the Irish Sea, close to all attractions. Open all year round, we cater for coach companies, families, senior citizens and couples. All rooms and public areas have been refurbished. We offer hot buffet style breakfast and 3 course evening dinner, homemade by our resident chef, with over 35 years experience. Regular entertainment in our cabaret lounge with great sea views and sunsets. Games room with PS4,Xbox Kinnect, Bar football, Pool table, TV lounge, Patio garden. We've got it all!! ... more   less 
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