Stayed at this hotel with my boyfriend and friends last week. When we arrived I was told I hadn't paid, even though the booking website said that my card would be charged when I booked. The woman on reception said that I definitely hadn't been charged and neither had several others that day but that she would check anyway. She said She would let me know later. She didn't let me know so obviously I assumed we hadn't paid, and we had to check out so I paid on leaving and was given a written receipt. When I got home, I realised that the lady that was on reception when we checked in had charged me 160 pounds, which was £40 more than the booking stated. Plus I checked my bank and I had been charged by the booking company so I had paid twice. I have attempted to ask for a refund several times but had no luck. I even contacted the booking website who assured the money would be into bank within a couple of days. I'm still waiting for it.
Furthermore, my friends left the one room a bit messy and the towel rail had broken, they also had a couple of cigarettes in there which was stupid so obviously the hotel were upset. But the lady on reception contacted me and was very rude when I called her back explaining that it wasn't my room and the people that stayed in there would call her in a minute or two. She then hung up on me, and when I contacted the booking company about them charging me twice, they told the booking company they were taking £50 from the money they owed me for damages, even though I told the lady on the phone that the people who damaged the room would give them their card details so they wouldn't charge me.
The rooms were okay, clean and tidy but old and tired looking. The shower was awful and took 5 minutes to heat up, then it was too hot to stand in. There was no soap or handwash, and the kettle was mouldy inside. The bed was comfortable and clean but the door to the room was stiff and kept getting stuck. You could also hear every room in the hotels noise.
Overall, I really wouldn't recommend this hotel and it's staff are unprofessional and dishonest. You will end up paying like I did if you stay here.
- Official Description (provided by the hotel):
- Proud to be a hotel that enables everyone to have an affordable holiday in Blackpool. Ours is a very traditional Blackpool B&B offering a warm welcome and the perfect location right on the seafront Promenade, between South & Central Piers. All the attractions are within very easy reach and our prices mean you'll have plenty more to spend enjoying them. Blackpool is built on tourism and we let the resort work the magic - whilst we provide a welcoming place to rest your head. Low rates throughout the year on bed-only or bed & breakfast stays. Ideal for an stay when catching a show, perfect for a family holiday on a budget and just right for those who want to spend on the pleasures and save on the costs. All our rooms are en-suite with most offering breathtaking sea-views. On the seafront ~ beside the seaside ~ at the heart of the fun ... more less
- Reservation Options:
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