I booked to stay at this hotel for an upcoming weekend. This was to be a very special trip for my mother who had just been diagnosed with terminal cancer and wanted to spend one last weekend in Blackpool.
I was told on the phone during booking that I was to pay a deposit of £25 per person. There were four of us going so I was told I was paying £100.
Unfortunately my mother broke her arm after I had booked the trip and was admitted to hospital . My mother deteriorated so badly in hospital and was unable to leave.
I contacted the hotel to cancel the booking and was told that I had actually paid a £50 deposit and that they had emailed me to tell me this.
I had never received any email and checked through all my emails again. So this meant I was now being told I was losing £200 rather than the £100 I was initially told.
I asked for the extra £100 to be refunded. Despite speaking to a manager and two supervisors who in no way would agree to this.
I asked for the email to be re sent so I could check the amount but was told I could only have a paper copy that would be posted.
My mother actually passed away a week later form her injuries and I feel disgusted that I was not entitled to at least some of what I had paid. I understand that deposits are needed however I wasn't asking for the deposit back I was asking for the additional money they had taken from my account.
My family have used this chain of hotels for years and I feel that under the circumstances and the fact I was miss informed about the charges that there could have been some flexibility and empathy towards the situation. Had I have been informed that the deposit was £50 each I would have taken out travel insurance.
Two of the group are pensioners and are now left out of pocket.
This was the only thing my mother really wanted to do before she passed away. I am deeply saddened by the service I have received.
- Official Description (provided by the hotel):
- Comfortable and pleasantly decorated, 143 bedrooms at the Claremont Hotel in Blackpool offer our guests the privacy and comfort you would expect from a traditional seaside hotelAll with en-suite and some with delightful sea views overlooking Blackpool's promenade and the famous Illuminations, there are a range of sizes sleeping from one to a family of five. In room facilities of these great Blackpool bedrooms include direct dial telephone, colour LCD television, hairdryers and beverage tray whilst irons and boards are available on request.With a swimming pool, sauna and 'kids club' to the sea view Cafe bar and cabaret room the Claremont Hotel makes it the ideal venue for a family holiday. ... more less
- Reservation Options:
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- Also Known As:
- Claremont Hotel Blackpool