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“Great Location, Great Customer Service”
Review of Silversands Hotel

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Silversands Hotel
Ranked #40 of 70 Hotels in Blackpool
Shrewsbury, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great Location, Great Customer Service”
Reviewed 11 February 2011

Stopped here after reviews on Trip Adviser. Great Location for Pleasure Beach, close but not too close. Staff, particularly the owner were very accomodating, we arrive on bikes which were stored in their rear yard overnight. No wild teenagers or Stag Nights etc
Food good, bit tired decor wise but clean. Overall excellent value for money, not luxury, but exceeded expectations - would reccommend

  • Stayed August 2010, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank N8225Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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206 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
scotland,glasgow
1 review
Reviewed 7 February 2011

in the silver sands hotel the standards were very high.We went down in a minibus full there was 16 people in it and we went down for Halloween and we dressed up and had a great time and the staff were very pleasant and welcome the rooms were very nice and comfortable .

  • Stayed October 2010, travelled with friends
    • Value
    • Location
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Helpful?
Thank shannongallacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wolverhampton
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 November 2010

Should have been at the Carn-Brae which is lovely but boiler had broken so at short notice had to go to here. We stayed for 3 nights bed breakfast & evening meal it was for my partners 50th birthday and he was bad for two days being sick and going to the toilet.
Food was horrible and not much of it. Heating was off more than on. No atmosphere didn,t make you welcome. Couldn't wait to leave.

  • Stayed November 2010, travelled as a couple
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Helpful?
3 Thank spotWolverhampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rihard4th, Owner at Silversands Hotel, responded to this review, 24 November 2010
Only one couple booked in and staying at the Silversands Hotel from the 5th to 8th November, they were offered the accommodation at the Silversands Hotel because the hotel they normally stayed at had boiler problems and no heating. The accommodation was for bed and breakfast for the first night and evening meal for the other two nights. Although the comments suggest that this couple ate at the hotel for all their meals, they failed to eat with us on the first night. To suggest that the partner had food poisoning from our hotel is totally unacceptable, none of the other 50+ guests or the person making these comments reported any problems with the food and the customary compliments were recorded.
With regards to the heating, we tend to get more complaints about the rooms being too hot than too cold. If a customer comes to reception complaining that the room is too cold then we either increase the amount of heating time or investigate the radiator in the bedroom to make sure it is working properly. All the bedrooms have thermostatic radiator valves and unless they are set at the highest level the radiators come on and off to maintain a comfortable room temperature, if this valve is not turned on enough then the customers may experience heating problems. At no time did this couple come to make any complaints at reception about the heating or any illness.
The cabaret on Saturday night was performed by a lady called Irene Silver, she performed every Saturday through the illuminations and proved to be very popular and she was enjoyed by the customers that came in to watch her. If you don’t come in to watch the cabaret when it is offered to the guests in the hotel how can anybody complain about the lack of atmosphere. Cabaret through November is offered a minimum of 5 nights through-out the week, it is not compulsory to watch but if the customers don’t turn-up it seems unfair to complain when the effort has been make by the Hotel.
The Silversands Hotel offers excellent value to our guests and the food and service we offer our customers is something we take very seriously. We have a huge number of regular guests that are constantly returning time after time and enjoy themselves immensely in Blackpool. Many of the guests are know to the Silversands Hotel staff as friends and these are truly valuable and appreciable people. They come to Blackpool to enjoy themselves and with out doubt they are not disappointed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paisley, United Kingdom
2 reviews
Reviewed 7 October 2010

i would like to recomemd this hotel to anyone going to blackpool, price was good at 85 for the whole family entertainment at night as well. Room was ready on arrival at 10 am, i have stayed in big hotels like hilton on time square new york and my room was not ready until 10pm at night, so a big thanks to all the staff at the silversands for a goog night

  • Stayed October 2010, travelled with family
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Helpful?
Thank daniel1100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Musselburgh
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 August 2010

By Blackpool standards this hotel is probably better than most with good levels of customer service and cleanliness. Compared with hotels I have stayed across the UK however, I would rate the Silversands as only average. The staff are very friendly and were efficient in everything they did. However, the building is fairly dated (typical of many hotels in Blackpool) and the family room we were in (sleps 4 adults) was cramped and dated. We only had breakfast in the hotel and although the food selection was a bit limited it was well cooked and sufficient. Given the price we paid, I guess we shouldn't complian too much and like most things in life you get what you pay for.

  • Stayed August 2010, travelled with family
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Helpful?
Thank MalachyByrne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middlesbrough
1 review
Reviewed 14 July 2010

I stayed at the Silversands hotel for 1 night on July 3rd 2010 with my Husband & my Sister and her Husband. We went on a National Holidays short break. The Silversands hotel is ideally located not far from the Pleasure beach and not too close to the night life but close enough if you want to be a part of it. We found the hotel to be very clean and welcoming and the staff were very friendly and helpful. We had an evening meal of roast beef & Yorkshire pudding with lashing of vegetables which was delicious. Breakfast was a choice of cereals and toast or a full English breakfast which was cooked to a high standard and served with a smile. The rooms were clean, well decorated and comfortable and the walls are solid enough to keep out noise. There was a stack of clean, soft towels too. 10/10 from me. Can't wait to come back :-)

  • Stayed July 2010, travelled with family
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Helpful?
Thank BoroMummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 June 2010

all from irvine scotland all girls we all had a wonderfull time all staff are lovely will be back

  • Stayed June 2010, travelled with friends
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Helpful?
Thank depsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silversands Hotel

Property: Silversands Hotel
Address: 3 Burlington Road West, Blackpool FY4 1NL, England
Region: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #40 of 70 Hotels in Blackpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Silversands Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Silversands Hotel is family owned and personally supervised by the proprietors and their friendly staff. The food is of a high standard offering, a full English Breakfast and a traditional five course Evening Meal.The Hotel presents a homely atmosphere with quality service and cleanliness to ensure you have a relaxing and enjoyable holiday. All 40 bedrooms are en-suite and are decorated to a high standard ... more   less 
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