We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Such a shame...”

Frankie and Benny's
Ranked #183 of 713 Restaurants in Blackpool
Price range: US$9 - US$32
Cuisines: Italian, American, Pizza
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Groups, Kids, Child-friendly
Dining options: Brunch, Breakfast, Lunch, Dinner, After-hours, Free Wifi, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Thornton Cleveleys, United Kingdom
Level Contributor
17 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Such a shame...”
1 of 5 bubbles Reviewed 29 July 2014

This is somewhere we have eaten for years as our kids love it but I have to say our most recent 3 or 4 visits have got worse and worse. Sloppy service by people who don't seem to care when before staff were always polite and helpful. Food quality has gone downhill. I know this is a chain so not to expect amazing food, but before it was always great. Now; grisley steak making them almost inedible, greasy food slopped onto plates, the list goes on.
To add to this the price of the food, which we obviously expect to rise a bit, has risen to over £15 more for our family of four, considering how much the service/food has declined I would say this is pretty extortionate. We used to visit for birthdays, special occasions and just because we fancied it. We haven't been for a couple of months now as I wouldn't waste my money. It really is a shame. We won't be returning.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Ry-Vic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

415 reviews from our community

Visitor rating
    127
    85
    70
    69
    64
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Scotland, United Kingdom
Level Contributor
10 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“not our best experience here!!”
3 of 5 bubbles Reviewed 26 July 2014

Waiter forgot to put our order through so our we one started to get restless and very hungry. No apology, explanation, kids activity packs or an incentive offered, even though staff could see how our daughter was. Eat at Frankie + bennys back home regularly and never had that!!

Visited July 2014
Helpful?
Thank Tiggerific85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
116 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Good every time”
5 of 5 bubbles Reviewed 20 July 2014

One place to go wherever you are but in Blackpool try and stop and have a meal.

the food is great the service is great.. really why cant other places do the same , its not rocket science

sometimes drop in just for a coffee

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Alex T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
66 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“possibly the worst meal i've ever eaten”
1 of 5 bubbles Reviewed 15 July 2014

service was dire, didn't even bother complaining as your words fell on deaf ears. the food was potentially the best microwaved crap I've ever had.......NOT. potato skins were dry and tasteless for close to £5 you expect better. my New York burger was just a shambles.(2 frozen burgers on a frozen bun). when we were asked was everything okay, one of our party said yes the hot sauce was lovely. no response nothing. will not be dining here again that's for sure!

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank michaelu94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
34 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Eaten here alot”
5 of 5 bubbles Reviewed 15 July 2014 via mobile

I have been going to eat here for a few years now it is great !! Love the food staff are great but i sometimes have to ask staff for sauce the bill desert menus but that isnt realy a problem for me :-) I would recomend this place to any one :-)

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank LIAMWILLIAMSON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Frankie and Benny's also viewed

 
Preston, Lancashire
 

Been to Frankie and Benny's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing