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“Dreadful service yet again!”

Frankie and Benny's
Ranked #199 of 765 Restaurants in Blackpool
Price range: US$10 - US$35
Cuisines: American, Italian
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Groups, Child-friendly
Dining options: Breakfast, Dinner, Lunch, After-hours, Reservations
Reviewed 10 August 2014

Visited 4 weeks ago and was disappointed with the food and poor service then , decided to give the place another go as it is convenient to eat there before the cinema...... Certainly won't be going back! The wrong starters came, then the main course appeared before the correct starter, needless to say the main courses got put under the heaters to keep warm! Such a disappointment yet again. Well you've had 2 chances now F & B's but we as locals won't be going back!!!

Thank dudleyg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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387 - 391 of 576 reviews

Reviewed 29 July 2014 via mobile

Thank you to Lee who was our host that evening. He was good mannered and a truly excellent waiter. Food was great as usual but that is the same at every F&Bs unlike the bland and half-baked Pizza Hut.

1  Thank Gamer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014 via mobile

Visited on a Monday lunchtime. Waitress was not welcoming and quickly took order. Ordered the lunch time menu which is good value. Food quality appears to have gone down hill the calzone pizza was barely cooked with the inside of the calzone barely warm. Partner had the hot dog which had a very small amount of chips. My daughter refused to eat her favourite food spaghetti bolognaise which is usually tasty meal at Frankie and bennys. All ordered deserts which were ok and better then the main courses. Mondays is 25% off food bill however this was not applied to the bill which we hadn't realised till we got back in the car. Overall it was acceptable food but for the price there are better food establishments in the area.

Thank Sykes25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

This is somewhere we have eaten for years as our kids love it but I have to say our most recent 3 or 4 visits have got worse and worse. Sloppy service by people who don't seem to care when before staff were always polite and helpful. Food quality has gone downhill. I know this is a chain so not to expect amazing food, but before it was always great. Now; grisley steak making them almost inedible, greasy food slopped onto plates, the list goes on.
To add to this the price of the food, which we obviously expect to rise a bit, has risen to over £15 more for our family of four, considering how much the service/food has declined I would say this is pretty extortionate. We used to visit for birthdays, special occasions and just because we fancied it. We haven't been for a couple of months now as I wouldn't waste my money. It really is a shame. We won't be returning.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Ry-Vic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

Waiter forgot to put our order through so our we one started to get restless and very hungry. No apology, explanation, kids activity packs or an incentive offered, even though staff could see how our daughter was. Eat at Frankie + bennys back home regularly and never had that!!

Thank Tiggerific85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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