We contacted UR Stay apartments early Dec due to a family crisis where our newborn grandchild had to be taken to Leicester Glenfield hospital. I contacted them Saturdyay afternoon and by Sunday we had an apartment sorted for the family. Jay who helped to arrange the flat and subsequently locked after us was brilliant. Due to the circumstances we did not know how long the stay would be but Jay was able to help us through by being very helpful and obliging. A true hero in our eyes. The apartment was well placed and serviced regularly during our month's stay. Thank you very much.

The apartment was clean. It is located in a nice location, close to right across (5 mins walk). Staff were friendly and helpful. If you have a big car the parking space is very narrow and it may take time to park it.

Postive
* Great location at city centre
* Comfortable bed to sleep
* Nice & cosy flat
* Walk-able distance to many good restaurants & super stores.

Negative
* Disappointed with car park as provided car park fits for small car, can’t expect free car parking in city centre location but it would have been better if they highlight such constraint when I enquire about car park.
* Mentioned as “Laptop-friendly workspace” but that is not the case
* Bin was uncleaned after reporting this issue, I was told about problem happened due to cleaning team (one lady tried to open flat door when I asked she mentioned she confused and came to flat as it was allocated to them and later moved to another flat on same floor) - I would have appreciated if they were honest about mistakes rather than giving some other excuses.
* Room door handle was broken, a night before check-out he offered 10% discount with next booking which is a good sales tactics but would be good to address the issue or do the best with existing booking.
* Flush was having problem, hope this will be fixed before giving flat to next customer.