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All reviews apartment was clean great location city centre netflix amenities
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Reviewed 8 January 2020

We contacted UR Stay apartments early Dec due to a family crisis where our newborn grandchild had to be taken to Leicester Glenfield hospital. I contacted them Saturdyay afternoon and by Sunday we had an apartment sorted for the family. Jay who helped to arrange the flat and subsequently locked after us was brilliant. Due to the circumstances we did not know how long the stay would be but Jay was able to help us through by being very helpful and obliging. A true hero in our eyes. The apartment was well placed and serviced regularly during our month's stay. Thank you very much.

Date of stay: December 2019
Trip type: Travelled with family
Thank Tyleehouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2019 via mobile

The apartment was clean. It is located in a nice location, close to right across (5 mins walk). Staff were friendly and helpful. If you have a big car the parking space is very narrow and it may take time to park it.

Date of stay: December 2019
Trip type: Travelled with family
Thank Storyteller631501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2019

Postive
* Great location at city centre
* Comfortable bed to sleep
* Nice & cosy flat
* Walk-able distance to many good restaurants & super stores.

Negative
* Disappointed with car park as provided car park fits for small car, can’t expect free car parking in city centre location but it would have been better if they highlight such constraint when I enquire about car park.
* Mentioned as “Laptop-friendly workspace” but that is not the case
* Bin was uncleaned after reporting this issue, I was told about problem happened due to cleaning team (one lady tried to open flat door when I asked she mentioned she confused and came to flat as it was allocated to them and later moved to another flat on same floor) - I would have appreciated if they were honest about mistakes rather than giving some other excuses.
* Room door handle was broken, a night before check-out he offered 10% discount with next booking which is a good sales tactics but would be good to address the issue or do the best with existing booking.
* Flush was having problem, hope this will be fixed before giving flat to next customer.

Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
1  Thank navcomps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2019

A great and affordable stay. Jay was welcoming and advised on all the local amenities. Great location in Leicester City centre close to shops and the Curve/cultural quarter and places to eat. Apartment was clean and pleasant.

Date of stay: September 2019
Trip type: Travelled on business
Thank amygN9643YV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2019

Jay was very prompt to call me upon booking to answer my questions about car parking and arranged this for me.
The apartment was clean spacious and very comfortable and made for a very relaxing stay with everything we needed.
Jay was very accommodating and went above and beyond.

Date of stay: November 2019
Trip type: Travelled with family
Thank Nicola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UR_STAY, Public Relations Manager at UR STAY Apartments Leicester, responded to this reviewResponded 13 November 2019

Dear Nicola,
thank you for your positive feedback i will off course pass on your kind words to Jay, Who is indeed a valueable member of our team.
Look forward to welcoming you next time your in Leicester.
All the best

Regards
Arif Malik

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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