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Holiday Inn Leicester
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Reviews (1,016)
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738 - 743 of 1,016 reviews
Reviewed 22 March 2013

Hotel is on a busy 3 lane roundabout so rooms are very noisy. Heater is a fan heater which managed to drown out the sound of the tv. Rooms are large but with stained carpets and tired furnishings.Staff however are very efficient and friendly and the restaurant food quality was generally good especially the breakfast. If you need a good nights sleep find somewhere else.

  • Stayed: March 2013, travelled on business
    • Value
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Thank ANDREW L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Leicester, responded to this reviewResponded 10 April 2013

Dear ANDREW L,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast.

However, We’re sorry about the loud heater and the stained carpet. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2013

Hotel encircled by busy roads. My room was located on the 7th floor, the water pressure was so low that I cannot imagine how the people on the last floor were able to shower.
Parking at £10 a night in Leicester!
£16 for Wifi connection, even in London I could not find such outrageous price.
Telephone £3+ per minute.
There are certainly better values in town.

  • Stayed: March 2013, travelled on business
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3  Thank Gilles_DG63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Leicester, responded to this reviewResponded 9 April 2013

Dear Gilles_DG63,

Thank you so much for taking the time to leave us your feedback, we value your loyalty to our brand and hotels. Please accept my apology for the inconvenience the water pressure may have caused during your stay. As for the miscellaneous fees, we provide a competitive fees in the area. It is not our intent to inconvenient our guests instead provide rate options that make sense. Nevertheless, your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

I hope this would not deter you from choosing us again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed 18 March 2013

This hotel is located in the middle of a large traffic roundabout. I was fortunate enough to have a room on the 7th floor but I imagine that traffic noise could be a problem on lower floors. My room was also next to a lift shaft, but to be fair I heard nothing from that. The room was rather oddly laid out with the (good) bathroom having a door almost next to the bed. The decor is definitely sixties, and there is no air conditioning, only an antiquated blown air heating system, which did work once I had turned it on and warmed up the room which was very cold when I arrived. The computer linked TV did not work when first switched on and had to be rebooted. Why can't hotels just provide ordinary TVs?. The double bed was as usual two linked singles but was comfortable enough and I had a good night's sleep. I did not have any breakfast. The receptionist was very helpful in getting a taxi. This is definitely a place for overnight and business stays rather than a holiday.

Room Tip: High up is better
  • Stayed: March 2013, travelled on business
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Thank sussex1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tavua, Guest Relations Manager at Holiday Inn Leicester, responded to this reviewResponded 15 April 2013

Thank you for posting your review and appreciatet your honest and constructive feedback, and although you would not wish to holiday with us we hope we may welcome you back should you have cause to visit Leicester in the future. Thank you for your time.

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Reviewed 17 March 2013 via mobile

Stayed in Leicester a few times this is the best although it it is worth the the short walk for decent priced beer in the town. The town is a good place to walk round with plenty of history and no hassle.

  • Stayed: March 2013
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Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tavua, Guest Relations Manager at Holiday Inn Leicester, responded to this reviewResponded 15 April 2013

We are pleased to note you enjoyed your visit to the city of Leicester - as well as our hotel, and thank you very much for taking the time to post your review.

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Reviewed 16 March 2013

Spent the last 4 weeks here for work and have had a good experience. The staff are excellent, with special thanks to Donna in the restaurant. The reception staff are very professional and welcoming, nothing is too much trouble. The food is hit and miss. The same meal can be fantastic one night and terrible the next. The rooms are clean. The hotel is very close to the centre of town.

Room Tip: Avoid the 8th floor, I don't think this has been refurbished fully yet.
  • Stayed: February 2013, travelled on business
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Thank KathHalifax_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tavua, Guest Relations Manager at Holiday Inn Leicester, responded to this reviewResponded 15 April 2013

Thank you for taking the time to post your review and for the positive reference to the service you receive from the staff.

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