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“Good starndards, but aging”

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Holiday Inn Leicester
Ranked #10 of 40 Hotels in Leicester
Reviewed 6 March 2014

Stayed here for multiple nights and enjoyed the comforts of the HI standards, but the hotel can do with a refit. Colours are dated and areas like the bar and leisure club are in clear need for a refurb. Staff very friendly and keen to engage, in pleasant contrast with some hotels in the chain which are very formal. The restaurant promotion in the lobby works well and the staff manning this front post do an excellent job as the hotel is within 100 mtr of a major new shopping centre with an extensive range of modern and classic restaurants and eating out is tempting. The hotel is in the middle of a busy roundabout and access during the busy rush hours is difficult, but parking is ample and adjacent to the hotel.

Room Tip: Fellow travellers suggest to avoid the 7th floor
  • Stayed: March 2014, travelled on business
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Thank Danny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Leicester, responded to this reviewResponded 21 March 2014

Dear Danny B,

Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the friendliness of our staff. We would like to apologize for the shortfalls you have experienced. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you for staying and we all hope to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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527 - 533 of 931 reviews

Reviewed 26 February 2014

Stayed here in January for a 2 day conference meeting.

First the plus points:

The a la carte food at dinner time was tasty and service was good.
The rooms are clean and comfortable albeit basic (what you would expect from a brand hotel)
The lunch and supplies (coffee, tea, biscuits, water) for the conference were restocked frequently and were good
Staff were very friendly and helpful
Water pressure on the shower was good (this is always something that is hit and miss on larger hotels)

Now the negatives:
The "buffet" that they do on the theme night (our night was italian) just looked absolutely unappealing and though it had been left out for a while.....
The air con in both the bedroom and in the conference room were unbelievably noisy - we had to turn it off in the conference room and open the doors and windows, which isn't great in January....
Getting into the car park off the island is difficult in rush hour to say the least - could do with improving signage
A few areas in the hotel look a bit tired. The lobby and restaurant/bar are nice but some of the hallways/stairwell look a bit grubby

In summary, it's a nice hotel but could do with a few touches here and there just to bring it up to standard.

  • Stayed: January 2014, travelled on business
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Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Leicester, responded to this reviewResponded 13 March 2014

Dear Mike H,

We appreciate you taking the time to share your feedback regarding your stay with us. It is lovely to hear you liked your room accommodations and found the rooms clean and comfortable. However, we regret letting you down on some aspects of your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note of your valuable comments regarding the air conditioning unit and we will use these to monitor and improve the quality of product we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2014

Booked 1 night for a business. a little on the expensive side but the company was paying.

room was very spacious, with 2 very lage beds in the twin room, i received a complentary mars bar and bottle of water.
the room was very clean, with plenty of towels in the bathroom with toiletries included.. Room had TV and kettle with plenty of tea and coffee.
Breakfast and dinner was very nice with a good choice.
Overall a very nice stay.

the staff were all very pleasant and couldn't do enough for you.

  • Stayed: January 2014, travelled on business
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Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

Stayed here last weekend for a works nightout. Great location near the centre of town. Checked in at 3pm on a Friday, no waiting to check in, sorted out in a few minutes. Was a bit concerned to start with that my Executive Room was right outside the lifts. There was a bit of noise around midnight when the wedding guests turned in but overall it wasn't as bad as I thought. I use earplugs anyway! The bed was huge and very comfortable with a nice choice of pillows. The shower was excellent with fantastic water pressure. Overall very clean too.
Complimentary mineral water was nice as was the couple of chocolate bars too. Breakfast was pretty good quality for the self serve kind, all the hot food like eggs and sausages were nice and hot.

A very pleasant stay with good service. If I'm every in Leicester again for a night out then I'll be staying here again, but just asking for a room away from the lifts maybe.

Room Tip: I was on the 3rd floor with the aircon units outside, although this didn't disturb me it may do...
  • Stayed: February 2014, travelled solo
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Thank Ash715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

Booked one night so we could look round Leicester where I went to college. Had a nice meal and a few drinks in the restaurant on the Sat night. It was ok - we didnt want to bother going back out again.
Not a good night sleep wise. We were in 223 which overlooks a roof with air con gear which rumbled away all night.
Breakfast in the morning. OK plenty to be had and well cooked. Overall, would probably stay again but not on floor 2

Room Tip: Previous reviewer stayed on floor 7 which would be better
  • Stayed: February 2014, travelled as a couple
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Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014

We (me,hubby and son 9) had a really enjoyable stay. We didn't encounter one member of staff that wasn't ever so happy to help. From reception staff to the maintenance gent. The lady on reception who checked us in was really lovely. Her name escapes me, but my son mentioned it was my birthday so she gave us some drinks vouchers. How lovely is that?
Room was big, clean and comfortable. Big tv.. Nice clean bathroom, two double beds. Room 525.. Fairly quiet. Tea and coffee facilities.
We used the pool.. Quite quiet. Nice size. Reasonably clean..ladies Changing room a tad chilly. Pool a bit chilly too :) especially after the jacuzzi. But really relaxing. Gym looked impressive but we didn't use it.
The hotel looks quite old / a bit tired from outside but lovely and modern once inside.
We had a great breakfast. There was plenty to choose from.. Cereals, toast, hams, cheese, full English , all lovely except myself and a handful of guests had to wait around for clean plates. Frustrating. They seemed to be filling up the hot food but we couldn't help ourselves as there were no plates. I asked 2 members of staff who both said they were coming but we did wait a while!
The hotel is in walking distance of the city centre. 5 minutes.
An enjoyable stay. Clean and comfortable.
Would stay again happily.
Staff great.



Stayed: February 2014, travelled with family
Thank Jayneeem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014 via mobile

Had a fantastic nights kip here, great room, good tv, huge comfy bed, also was quick and easy to check in and out, I was on the 7th floor so well away from the bar, the breakfast was great also, I will definitely be staying here again, thank god the firm paid as it is a little expensive

Stayed: February 2014, travelled on business
Thank 12paris56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Leicester

Address: 129 St. Nicholas Circle, Leicester LE1 5LX, England
Phone Number:
Region: United Kingdom > England > Leicestershire > Leicester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 40 Hotels in Leicester
Price Range: £64 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Leicester 3*
Number of rooms: 188
Official Description (provided by the hotel):
Holiday Inn hotel in Leicester is located in the centre of this up & coming City in the heart of England. With good road links from M1/M69 and A50. The hotel is minutes from Leicester train station. This City Centre hotel is ideally placed for the historic, cultural, sporting and tourist attractions such as the Leicester Tigers Rugby Club, Leicester City Football Club, Highcross Shopping Centre, De Montfort Concert Hall, National Space Centre, Conkers, Twycross Zoo, De Montfort University and Leicester University. See our packages page for further details on our fantastic family Stay, Play & Explore packageOur 188 guests rooms including Executive, Accessible, Family rooms & 2 Long Stay Suites meet both the needs of the leisure and corporate traveller with High-Speed internet access and 'Kids Stay & Eat Free*'. The unique Restaurant & Bar, & the 'Spirit' Leisure Club, with swimming pool, enhance Holiday Inn Leicesters' hotel's facilities. There is limited evening dining in the Vermont Restaurant throughout December. Please contact hotel for more information. *Terms & Conditions apply. ... more   less 
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Also Known As:
Holiday Inn Leicester Hotel Leicester
Leicester Holiday Inn
Holiday Inn Leicester Leicestershire

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